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Domino

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Change remote batteries, re-boot DVR?

My DVR remote control batteries needed changing. After I did so, the remote would not turn the DVR on. The switch on the DVR front panel would not turn the DVR on. After a cold re-boot of the DVR, all was well. Just for grins, I took out and re-inserted the remote batteries. Again, the DVR would not turn on until a re-boot was performed. Is this normal?

Cisco 8642HDC/Trio (Contour)

 

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ChrisL

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I have to admit that's the first I've heard of that happening.  

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StephanieA

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Domino,

I have the same receiver, my kids take the batteries out all the time and I've never had to reboot the DVR to get it to respond again. Is there any type of IR sensor installed? I've seen them come with the new Smart TVs.

Have you tried changing the remote mode from Motorola back to Cisco? Let me know if either of these two work.

If not, the issue is probably going to be the receiver and it's more than likely something that we will not be able to fix other than swapping the receiver and letting the warehouse check it. 

At this time, Trio DVRs can only be swapped by a technician. Please email me at coxhelp@cox.com and I'm happy to set this up.

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Domino

Valued Contributor III

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StephanieA said:

Domino,

I have the same receiver, my kids take the batteries out all the time and I've never had to reboot the DVR to get it to respond again. Is there any type of IR sensor installed? I've seen them come with the new Smart TVs.

Have you tried changing the remote mode from Motorola back to Cisco? Let me know if either of these two work.

If not, the issue is probably going to be the receiver and it's more than likely something that we will not be able to fix other than swapping the receiver and letting the warehouse check it. 

At this time, Trio DVRs can only be swapped by a technician. Please email me at coxhelp@cox.com and I'm happy to set this up.


No IR sensor. Remote has been coded for Cisco. I tried it today, and no re-boot was necessary. I've attributed it to space aliens and have moved on. 
 

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Trikein

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Sounds like a bad remote? Do you have the Cox DVR 8820 or the 7820? See here.

Maybe each time it looses power the flash chip inside is resetting to factory which putting it into some kind of diagnostic mode? If your really curious and have a camera with night mode, look at the remote after battery replacement and see if you can see any IR light. If not...then yea..I would have to concur with your conclusion..

 

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Domino

Valued Contributor III

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Trikein said:

Sounds like a bad remote? Do you have the Cox DVR 8820 or the 7820? See here.

Maybe each time it looses power the flash chip inside is resetting to factory which putting it into some kind of diagnostic mode? If your really curious and have a camera with night mode, look at the remote after battery replacement and see if you can see any IR light. If not...then yea..I would have to concur with your conclusion..

As I wrote above, fault condition has gone away. Perhaps my neighbor was testing his transporter on that day. All is well, now.

BTW, it is a URC-8820. Says so on the back of the remote. 

 

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