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New Contributor
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Certain channels missing on HD
So, I just received my new cable box (with Contour and so on), and I have the Advanced-package, I'd say. It's supposed to show all channels both regular and HD. Somehow I get CNN (channel 49), but no CNN HD (1049), it's missing from the guide and I can't tune into that channel. I'm also missing certain Music Choice-channels, such as (my favorite) Party Favorites (922). It just jumps over them. Very strange, I'd say. Any ideas about what might be going on?
Domino
Valued Contributor III
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Mimi1986: It would be nice if you'd tell us your city/state. Also, the model number of "the box."
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Mimi1986
New Contributor
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I can most certainly provide that information. I'm in Providence RI, and "the box" is Cisco Explorer 8642HDC.
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Domino
Valued Contributor III
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Two ideas: First of all, if you haven't performed the mandatory "unplug the box for a couple of minutes; plug it back in and let it sit for a while", do so. Secondly, make sure that nobody has accidentally included those channels in the "skipped channels" or "locked channels" menus:
SETTINGS->CHANNELS->SET SKIPPED CHANNELS or SETTINGS->PARENTAL CONTROLS->PARENTAL LOCKS->LOCK CHANNELS
I'm sure you'll let us know if the above helped.
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Domino
Valued Contributor III
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Mimi1986, where did you go?
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San_Diego_Jack
New Contributor
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I just got the upgrade and am missing several channels and most of the music channels.
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Domino
Valued Contributor III
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Be more specific, please. What are the missing channels? Where are they missing? Can you enter the numbers directly on the remote? What happens when you do?
You could ask Mimi, but she decided not to tell us what worked.
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