I’m beyond furious, and I want to know how many other people Cox is doing this to.
After being a loyal Cox HomeLife customer for 6 years, paying my bill every month and spending extra money on additional cameras/equipment, I get a letter saying Cox is shutting down HomeLife on October 22, 2026.
Fine — technology changes. I get that.
But here’s the part that feels outrageous:
Cox expects customers to pay hundreds of dollars out of pocket to replace a system THEY sold us and profited from for years.
I priced out a comparable replacement system.
My cost? Over $600 out of pocket.
Cox’s “help”?
An $80 credit.
Eighty dollars.
That’s not assistance — that’s a slap in the face.
So let me get this straight…
Cox collects monthly fees for years.
Cox discontinues the service.
Cox leaves customers scrambling to replace working equipment.
And Cox thinks $80 makes this okay?
How is this not shifting the financial burden of THEIR business decision directly onto customers?
What makes this worse is that Cox appears to have been slowly phasing out HomeLife for years while continuing to bill existing customers.
That doesn’t sit right with me.
If you got this letter, do not just roll over and accept it.
Push back. Escalate. File complaints.
FCC Consumer Complaint Center
BBB Complaint Portal
Your State Attorney General Consumer Protection Office
If enough customers complain, Cox may be forced to offer actual compensation instead of insulting people with pocket change.
I want to hear from other HomeLife customers:
Did you get the shutdown letter?
How much did Cox offer you?
Did anyone get more than $80?
Is anyone considering legal action or a class action?
Because I seriously cannot believe Cox thinks this is acceptable.

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