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New Contributor
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Can't get any cox web pages to load after sign in...
Once i sign in to my cox account and i try to go to any other page, nothing loads, it's just a blank screen. Even after waiting for several minutes, nothing loads. I have tried on four different devices: 2 laptops (1 Mac and 1 Windows 8 PC), a desktop running Windows 7, and my phone using my data with no wifi. I believe there is something wrong with my account. I used my phone to rule out any router issues. Any help would be appreciated.
Shariel
+1 more
Moderator
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Hey Noony,
Have you moved within the last few months? I think I may know the cause of this issue. Please send us an email to COX.HELP@COX.COM with your full name, address and last 4 of the SSN or 4 digit PIN( if you have phone on the account). Also, include the link to this forum and the username you are using to log into the site.
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Tecknowhelp
Valued Contributor II
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When you said "any other page" do you mean on the cox.com/cox.net domain? Or ANY other site? Google.com? And can you define "blank" screen? Do you still see the browser? Your taskbar? If not, something is happening with your computer.
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Noony
New Contributor
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We moved back to tucson in December and were gone in CA for 3 years. Had a Cox account before when we lived here. I will send the email to the address you provided.
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Noony
New Contributor
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It's only on the Cox.com/cox.net domain. I log in just fine but when i try to view bill or my account, even the support page and nothing loads, just blank screen. The browser is there, address bar shows I'm on cox.com but its just a blank page.
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