avmba's profile

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Can't access Twitch.tv

Hi,

Sometime today I started having issues with Twitch.tv access. This happens across PCs.  I decided to run a pingplotter test that uncovered 100% packet loss while in the Cox network.


Can someone help me with the best way to report this?  Level 1 support is often kinda clueless about these very technical issues

screenshot of the pingplotter report: http://i.imgur.com/ugCQcuV.jpg

I am in Orange County, CA

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779 Messages

Hi avmba,

We'd be happy to investigate this issue and address your concerns, however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include your name, complete address service address, and the issue your experiencing.