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Hi,
Sometime today I started having issues with Twitch.tv access. This happens across PCs. I decided to run a pingplotter test that uncovered 100% packet loss while in the Cox network.
Can someone help me with the best way to report this? Level 1 support is often kinda clueless about these very technical issues
screenshot of the pingplotter report: http://i.imgur.com/ugCQcuV.jpg
I am in Orange County, CA
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Has anyone else got an email titled 'What to do once the transition is done'?
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MariaL
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Moderator
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Hi avmba,
We'd be happy to investigate this issue and address your concerns, however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include your name, complete address service address, and the issue your experiencing.
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