can not sign in to COX Cloud drive

I believe it has to be the primary username. To check if your username is the primary (account holder) go to http://myaccount.cox.net/internettools/email/email.cox and see if your email is the first on the list.
 
Next, try signing in direct via drive.cox.com and use the same user/password. If it doesn't work there you know its a password/account issue of some kind, and not a issue with the application.

I checked and my email is first on the list.  It is the only email address displayed.

I am able to log directly into:

https://drive.cox.com/application/Secure/Home/Default.aspx

The desktop application will not accept the same username and password.

Thank you,

Do you happen to be using a Mac? I think there were some known problems with the newest OSX. 

Also, make sure you're just entering your username, NOT your email. So if your email was monroe@cox.net you would just put monroe. drive.cox.com work with either (since going through Cox login) while the application does not. 

I am not using a Mac.  I have Windows PCs I am trying to use the desktop application with.  The application used to work for a long time then recently stopped working. To troubleshoot I installed the application on another Windows PC and I receive the same error.

I am using my username and not my email address.

When I called into tech support on 2/4 I was informed they had to escalate the problem.  I have not heard back from them yet. 

Thank you,

monroe said:
To troubleshoot I installed the application on another Windows PC and I receive the same error.

So its not a PC issue.  That only leaves something wrong with how your account is set up in Cox's system. 

monroe said:
they had to escalate the problem

That sounds smart. If things don't seem to be moving, post the ticket number here and one of the moderators can check it out.

I am having the exact same problem and have yet to get any help from Cox on it.  If it starts working, please share.