Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Can not change my email password on an account which is clearly still active, but site says it is not
"We're sorry. We are currently unable to change your password because there are no active services on this account. Please try again after service has been activated."
I did move several years ago, and for a long time I had trouble convincing COX that I was no longer at that address (they tried to bill me for 2 months activity even though I had canceled that account and moved out of the house)
Tecknowhelp
Valued Contributor II
•
Do you still have a active account? If so, try signing in with the email address you use to pay your bill. If that doesn't work, someone at Cox might have to fix something.
0
0
ChrisL
Former Moderator
•
If you moved it's possible that the email in question stayed with the old account. Email us at cox.help@cox.com with the email and account info if you still need help with this.
0
0