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Can I temporarily disable my Cox Internet service?
As you can see, my question is about temporarily disabling my Cox Internet service.
So, is it possible with Cox? Can I temporarily disable my Cox Internet service?
The reason that I am asking this is because I am in the middle of getting caught up with my bills at this time and I don't want to end up falling short on what I owe to continue using the product sold to me.
There is one more thing.
In regards to disabeling my service for the Internet, will the charge be pro-rated. Therefore, I should only be paying the amount due towards the time I've been active. If this is the case, then is it safe for me to unplug the router from the outlet leaving me costless of the fact that the item was turn off? I am confused and would like to receive some clarification upon the Cancellation/Suspension Policy if that exist then that would be great to learn more about.
I will be looking into the best response to resolve my dilemma.
:)
Accepted Solution
AllenP
Valued Contributor
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1.7K Messages
Hi lilac, this is an open customer to customer technical forum. Billing issues are best discussed in private. I suggest you call Cox customer service and discuss your specific situation. One thing I do know, unplugging your router won't suspend your account, you will continue being billed until arrangements are made with customer service.
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Becky
Moderator
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4.3K Messages
My team is happy to assist you and answer all of your questions! Email us at cox.help@cox.com. Be sure to include your full name, address, and the last four digits of your SSN (or the Cox PIN). We can put a temporary hold on your internet service and charges will be prorated for you. We can clarify further questions once we receive your email.
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