martylp's profile

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Can I keep email address?

Can I keep my email address? The current account is in my name. However, I am not the homeowner. Am moving to a house where owner has Cox service. I would like to find out if I am able to transfer my email address to the new house when I move. Or do I loose that email address. Also the current homeowner wants to transfer the current Cox account into her name. I would pay the balance of what is owed prior. Is this person able to keep their email address account as well? She has contacts and emails that are important to her and this would be a major interruption in her life.

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Email addresses can be transferred to other accounts however if you are talking about separating them to go to different places the accounts that are not transferring to the same account would need to be released and added new to the separate account you want them to go to. Mail that is not downloaded or backed up outside of Webmail would be lost in that process.

This can be done by removing them through the primary account in Internet Tools or through technical support with the account holder.

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