Caller id not showing up after phone modern replaced.

Ask them to "remove and re-add the cable occurrence to the box". Basically when they add or subtract a phone modem from the account, they are removing and re-adding the telephone services to the Cox computer system for your account. This is why if you have voicemail, that resets as well. By default, TV caller ID is not part of those services loaded. However, if they remove and re-add the cable box in the same way as the phone modem, it adds the TV caller ID codes back to the phone system.

They have done this numerous times. I have distinctive ring and a different number for my fax. The Fax number is showing up on my tv phone tools instead of my home number. They don't seem to know what they are doing. This has happened every time they change my phone modem. It looks like they could learn from their mistakes! All they do is to send out a tech to check the problem, when actually the problem is in the switching.

Hello Papa4d1,

Please power cycle the cable boxes. If that does not fix the issue, send us an email with your full address to cox.help@cox.com so we can further assist you.

Thanks,

Allan - Cox Support Forums Moderator

Papa4d1 said:
They have done this numerous times. I have distinctive ring and a different number for my fax.

Interesting. Thats probably playing a role some how but not sure how. Sounds like a provisioning issue, so the moderator is right to ask them to contact you. They will need account (personal) specific info. But let us (forum) know how it goes.

I DO NOT THINK THEY KNOW HOW TO DO WHAT YOU HAVE SUGGESTED. ONE DEPT DOES NOT TALK WITH THE OTHER VERY WELL. THANK YOU FOR YOUR SUGGESTION AND I HAVE PASSED IT ON TO THEM TO NO AVAILE .

Since you 'updated' my modem the caller id does not show on the tv screen. Why? How does one correct that issue? It was intermittent before the 'update' now it is non-existent.