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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
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Cannot Activate New Service
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Fix the internet issue
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Cox Community Forums display a white screen
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Frequent Outages
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Outages
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Variety pack
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They don’t care
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Worst Service Ever!
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ChrisL
Former Moderator
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McAfee scans for and attempts to remove a variety of different known malwares. If you need further assistance with it they can be reached at 888-556-0959.
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Tecknowhelp
Valued Contributor II
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What ad-program is it? Is it causing popups or just a toolbar or ad-on? If its just bloatware, try a program called Revo Uninstaller. Then, try running Malwarebytes. If something doesn't work, or Malwarebytes finds a lot of one thing, record it and reply.
McAfee may be able to help you with the specifics, but I doubt the program itself will be able to help much. If it installed and is running without McAfee doing anything, and a scan isn't picking it up, it is likely beyond it's capability. What are the main symptoms of the adware?
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