Broken internet?

Feeling seriously frustrated. I pay a LOT of money and still my internet is completely unusable. I take the majority of my classes online and have very important things due today and tests to take, but can I do any of that? Absolutely not! Fabulous.

Is there any estimate of if / when this issue is going to be resolved? I am so tired of dealing with stuff like this from Cox - seems to happen far too often - highly debating switching service at this point.