BOGUS SERVICE CHARGE

I've been with COX Communications for over 15 years. Just today I login to my account to pay it and BAM, I see a $45 service charge for a service request. First, yes I had a request which involved a tech coming out to my property. However, the issue was with the COX connection to the building. My understanding was I would only be billed if the connection error was due to my equipment. This is the problem with companies now a days. They nickle and dime you to death and always come up with a way to charge you. I know canceling my services with COX is no big deal to them, but they should be ashamed of how they do business.

Just my two cents....