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New Contributor
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Black Screen, Blue Box Lower Right?
So I entered channel 2105 by mistake, and now I have a black screen with a large blue box lower right of screen that says
Information (then under that) Loading... Please wait
support tech tried rebooting, and I tried unplugging the box to reboot, didn't help
Been like this overnight. Repair tech isn't due out here until Thursday , hope someone has a solution before then :-)
Tecknowhelp
Valued Contributor II
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Does the message go away while you're rebooting the box? If not, possibly coming from TV. If it does, have someone at Cox remove the box from your account and add it back on.
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Bruce
+4 more
Honored Contributor III
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How long did you unplug the cable box? Unplug it for a few minutes to let the capacitors fully drain.
If you unplug the HDMI of the cable box from the TV, is the info box still there? Do other video sources work, such as an app on your SmartTV? Info box still there?
If all else fails, exchange the cable box.
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JoeFromSD
New Contributor
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Somehow I fixed it by pressing the Cable button, then Power, then TV, and Power a couple times,
but it came back on :-) thanks for the advice anyway folks!
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