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New Contributor
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Billing errors
Why is it when cox messes up a bill it takes 6 calls just to get a credit of 4 freaking dollars. But let you miss something and you service gets cut off. I had to contact COX on 6 separate occasions and that still didn't give me the offer I was originally promised but the one I agreed upon after they said the original offer was NO longer available. If I messed up on my job like that I would be fired and the company would have made sure they offered something not only for the error but the numerous time that I took out to have them fix this error especially for a customer of 8 years. Whenever I sell my house FIOS here i come. Has to be better customer service then the *** I just went through.
Tecknowhelp
Valued Contributor II
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The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or atcox.help@cox.com.
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MichaelJ
Moderator
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ammodave
New Contributor
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I've had the same problem with Cox several times in the last few months. Using chat doesn't seem to help. You get a different answer every time you chat and that answer never seems to make it to your online bill. Phone help is no better. I finally cancelled my autopay because my bill kept changing without explanation.
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NicholeC
Moderator
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The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Thank you,
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