Billing and customer service issues

I set up my cox services on August 5th.  We chose the bronze bundle which says it comes with free hbo for 2 years and long distance is included in the price.  Setup took the guy 4 hours, and that was with me helping.  Tried to charge me $9.95x4 for wiring outlets for the TV''s that would be connected but he didnt install anything.  Then I was basically told I couldnt read because no one at cox believed that the site clearly stated long distance was included and so was hbo.  Finally after two days everything was supposed to have been taken care of.  But I got my second bill today and I am still being charged for hbo and long distance.  If my services are not corrected and billed properly I will be cancelling and seeking an attorney if need be.  This is ridiculous.  Dont try to hold me to my end of the contract when you arent holding up yours.