bill increases

has any one had bill increases over the last year or so?  My bill has literally increases $20 dollars in less than 3 years.  And I have had internet issues the entire time, for example there are other threads of people having issue of internet connection issues. Plus try working on the internet during prime time (5pm-9pm) can never happen because the internet is too slow. I have called multiple times but what customer service said is that I need to call more often. They say I will need to call about 2 times a week for months for them to take me seriously and do something about it.  Seriously?  Wow. Anyone else having similar issues?