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New Contributor
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Audio video sync issues on. demand ONLY
Audio is in advance of video by a few seconds on demand only, not when live. This is with Contour 2 box. Since it is NOT live, it is NOT a receiver or audio wire issue. Any help?
StephanieA
Former Moderator
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ahpendo
New Contributor
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No, direct to receiver
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DerrickW
Valued Contributor
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ahpendo
New Contributor
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Occurred on two different shows on demand
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DeeJ1
Former Moderator
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Hi ahpendo,
Please provide us with the name of the 2 shows so we can check them from our on-demand and see if we can duplicate the issue.
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ahpendo
New Contributor
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"Great News" was one. Can't remember the other
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brucej
New Contributor
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This is happening right now with 'Blacklist: Redemption' S1 Episode 6 on NBC on demand in Tucson. 'Veep' (HBO) and 'Shades of Blue' (NBC) last night. We have a contour box as well. not sure of the episode numbers of those.
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DustinP
Moderator
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I have reviewed episodes of Great News and Blacklist: Redemption' S1 Episode 6 and I wasn't able to duplicate the audio video sync you've shared. Is this still happening, if so, please include the series and episode number(s), so we can continue to investigate this.
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RW-FL
New Contributor
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Seems to happen on all ABC shows right now (Trial and Error, Modern Family, Last Man Standing, etc.)
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DustinP
Moderator
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Is the audio and video sync still happening on both receivers with ABC On Demand for you? How long has this been happening?
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Omar_Z
New Contributor
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I'm watching Snowfall the Pilot episode using OnDemand and at the 40 minute mark this started happening to me also.
It was also doing it for another show OnDemand a few weeks ago on a different TV in the house.
I use Soundbars.
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Omar_Z
New Contributor
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Same thing while watching the Richard Pryor: Live in Concert watching OnDemand also, was fine until about the 45 minute mark, now the audio is lagging by about 3 seconds.
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MariaL
+1 more
Moderator
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We’d like to take a closer look at what’s going with your issue. Please email my team at cox.help@cox.com with this post, your name and complete address.
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Mad_Moai
New Contributor
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I'm having this exact same issue right now watching DaVinci Code on syfy on demand. It started an audio delay about half way through. The same thing happened on Comedy Central on demand last night for two separate shows. I have contour service and it's about two weeks old. What should I do?
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StephanieS
Moderator
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I'd power cycle the cable box, pull power cord for a solid 60 seconds before plugging it back in. If you continue to have trouble, please reach out here. We're available 24/7.
StephanieS
Cox Support Forums Moderator
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