cgrafton's profile

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Add on pop up from cox email

today, for the first time, a pop up keeps coming up, cannot get rid of it Server Cox User Name=filled in Password=filled in Save-I click save ok- I click but it keeps coming back I did a scan of my computer to see if that was the problem, but that did not help. It has something to do with my email Charlene Grafton

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Sounds like a popup from Outlook or some kind of mail program.  Is it when running that program? Is it stopping you from getting your email? Are the user/password that are filled in correct for that email account?

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Hi cgrafton,

When that box is popping up what information is in the username box?  Make sure it does not have the entire email address; if you see @cox.net in that field you will want to delete it and try again.  Are you able to login to Webmail?  Does Outlook give you any error messages?

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