Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
2 Messages
Closed
I'm reading about a 6 tuner DVR from Cox being tested/used in San Diego area.. When is Cox going to announce it and roll it out nationwide?
Discussions
•
Updated
5K
7
0
0
Worst Service Ever!
Discussions
1
0
Cox Customer Retention No Longer Exists
Discussions
1
0
DVR will not do timed recordings
Discussions
2
Cox ultimate bundle channels
Discussions
1
0
Variety pack
Discussions
1
0
They don’t care
Discussions
1
0
Worst Service Ever!
Discussions
1
0
SSID & Password
Discussions
1
0
Disney plus won’t play shows
Discussions
1
0
Accepted Solution
KipK
Former Moderator
•
The Record 6 DVR receivers themselves have been launched in all 3 CA systems, both OK systems, KS-AR, and NE-ID-IA. The software that operates them and the rest of the upcoming features has launched there and CT, RI, OH, Gainesville FL, and both LA systems, and is deploying to GA, NV, and Hampton Roads and Roanoke VA as I type this, and should roll out to Gulf Coast FL, Northern VA, and AZ on 7/30. That's the end of the "soft launch."
Since by this point people should be getting bill messaging about it in the "News from Cox" section of their statements , the rest of the launch is 8/5.
0
0
Domino
Valued Contributor III
•
Too bad that nobody wants to answer the questions about the "Plus Pak" pricing. It seems to be a "verboten" subject everywhere that it is asked.
0
0
Dina
Contributor III
•
It's not at all a forbidden topic Domino, but as you have been advised previosuly these forums are to be used for technical inquiries only. You have been provided other methods which to contact us regarding billing/pricing issues. We received your email this morning and will reply to it with an explanation of the Plus Package pricing as soon as possible.
0
0
Domino
Valued Contributor III
•
Yeah, like the current thread about "NBC Sports Live Extra" .
0
0
Domino
Valued Contributor III
•
Crickets. As has been the case in all my other attempts to A) find out why Cox is charging for "FREE" HD channels, B) why Cox charges $0 for the Plus programs if a TiVo or HTPC is used, and from $5-$10 depending on which Cox leased device is used, and why (according to their latest billing) they are requiring plus package purchase with the "Record 6" DVR lease. Oh well, the quest continues...
0
0
mkm1998
New Contributor
•
It's a little scary that Cox can't provide an answer to a simple question regarding what the increased fees are for. I mean one would HOPE that Cox didn't just arbitrarily increase fees just to see if people would pay. One would assume there was a reason. (I.E. increased costs, additional features). But the fact that they are silent seems they are still trying to determine for themselves what justification they can use for doing so.
Cox reps were rather vague to me on why I had to pay $10 more for the Record 6 tuner. Said it was for additional features but then admitted he didn't know what those features were, nor did he know when they would be announced/implemented/released. So does that mean we are pre-paying for some secret updated features?
The lack of clarification from Cox is very interesting.
0
0
samuelstc
New Contributor
•
i am in south san diego my install for the record 6 tuner (i have a 2 tuner now) and one other box is in the morning. the cox rep said i would be paying 15 dollars more a month with installation fee spread over 3 months.
0
0