Trying to contact Cox about eliminating some services

I am having a difficult time contacting Cox, using this number 844-227-3943.

My husband is in assisted living now and I need to cut back on some of our bills.  Want to eliminate some of the premier channels that I don't have time to watch anyway.

I have heard that, even when services are eliminated, your bill seldom goes down and in some cases goes up.

I seriously need to talk to someone about getting this bill reduced.

What do I do?