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Coffeecup

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Billing section on app

Hello...for over a month when I open the Cox app and select Billing I get an error that says: We are experiencing technical difficulties. Please try again later. I've chatted with 2 techs and problems still exist. Has anyone had or having the issue?

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MichaelJ

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Hi Coffeecup, 

 

I haven't heard of any issues with using the Cox App to pay your bill, Are you able to log in on the Cox website and pay your bill using the same login User ID and password? 

 

Thank you, 

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Coffeecup

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Thanks for the reply. I was trying to view my bill. I called Cox and spoke with an agent. I deleted and reinstalled the app and it still didn’t work. The agent said he would put in a work order to have the issue corrected. I did go to Cox.com to view my bill. Thanks

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MichaelJ

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Coffeecup,

 

That is great news to hear. At least you are able to view your bill online and you know your login credentials are working. 

 

Thank you, 

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Becky

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Hi Everyone, our app programmers found a bug in the app that was causing an issue with access to the Billing tab. Please uninstall and reinstall the Cox App and let us know if you continue to have problems. Thanks for your patience! I appreciate you brining this issue to our attention. If you need further assistance with the Cox App or any Cox services, please email my team at Cox.Help@cox.com.

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Kmorgante

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Coffee cup, I too am getting that message when opening Billing.  I have been trying to set up my account on EasyPay for a minimum of two months and have been unable to access to begin the process.  Any suggestions?

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GregP1

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Kmorgante, 

Please try first reinstalling the app and restarting your device. If this does not correct the issue then please try logging in on a computer to our cox.com website to verify the username and password are active.

Greg P

 

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Kmorgante

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Thank you

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ChrisJ2

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You're welcome. Did that work for you? 

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Coffeecup

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Hello...Billing on the app still doesn't work but I went to cox.com to view my bill. Thanks for asking.

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ChrisJ2

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564 Messages

Thank you for the update. If you've followed the above steps, we can submit a ticket for you to have this corrected. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. Thank you for your patience. 

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Philipgk

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I've done all that. Uninstall reinstall and deleting the cache on iPhone. Still can't see billing info because of error.  What do you suggest now???

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Coffeecup

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The Community Mailer ask me to send a copy of the error message and I do but hasn't received any response yet. Billing icon on the Cox app still doesn't work. So so sad!!!

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AllisonL

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130 Messages

Hi, Cofeecup. I'm truly sorry that you are experiencing this issue with our Cox app. Please send us an email with your full name and address to cox.help@cox.com for further support. 

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Philipgk

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Right!  You'd think for the $$ we spend they would want the billing app to work but obviously they don't much care.  They will when I forget to post a check to my account

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Coffeecup

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LOL...they will take notice to that. 

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MichaelJ

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Hi Coffeecup,

 

I am sorry to hear that you are experiencing any issues with using the Cox App to pay your bill, Here is a link with information on alternate ways to make payments: https://www.cox.com/residential/support/ways-to-pay-your-bill.html  

 

Thank you for your patience, 

 

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