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Internet issues and a bad customer experience
I am submitting this forum since I have been having consistent issues with my internet speed, everytime I reset the modem the internet speed for my devices will go back up to the 500 mbps speed andafter 5-10 minutes I have issues of the speeds going back down to 20 - 30 mbps, this has consistently happened on all my devices and at times I have had the download speeds be 3 mbps. This is my ultimate issue when on the call with the Cox representative and letting them know I have updated the COAX cable made sure to reset, and all the common troubleshooting steps they said they would do a ping test, they said after the ping tests, it shows no packets were lost, but still I have internet download speeds. They began to get very terse with me on the phone and changing their tone being very argumentative and insisting that it is my device that has the issue, I let him know that since this is happening consistently in every device I own, PC, tv, phone and even my brand new laptop that there was no way that it could be a device issue, especially when all devices are experiencing the same thing of a modem reset increasing speeds for 10 minutes only to go back down to bare minimum speeds. I requested for a Tech to come over and check my issues but after talking they kept interupting me saying that the Tech would not be of any help and its my own devices with these issues, they then tried to upsell me with Cox complete care but after wanting confirmation if I could get a Tech with Cox complete care they said I was being difficult and that I kept asking the same questions when I simply wanted clarification, I was told cox care does not do Tech and felt frustrated that they would try to upsell me something that would not resolve my issue.
Service Throttle Down After Cancellation
I scheduled termination of service with Cox for 22 Jul 25 due to my upcoming military move. I wanted to transfer Cox to my next duty station, but they do not service that area. Unfortunately, the day I scheduled the cancellation, my internet throttled down to an unusable level except for the most basic actions (checking FB, email...no streaming, video games, etc). I called tech support, but their answer was to send a tech out for a check when I will no longer be in the house. My opinion is this is not a coincidence, and I find it very unfortunate that Cox would do this to a customer. I am still paying for the service through 22 Jul 25 so I would expect the same service until then. Beware when you schedule termination of service; you may want to wait until the day of before you schedule it.I'm so confused, Cox Hotspots Not Showing Up anymore
I've had Cox for a while now, then suddenly they schedule a maintenance the area so my cox went off for a bit, but it came back on when it was done, but now my CoxHotspots don't show up despite the settings for Cox Hotspot being enabled, I've tried talking to support but they didn't solve my problems,
Turn off MAC filtering?
Just had a Cox CGM4981 installed a few weeks ago. Printer won't connect, says printer MAC may be filtered. Seen several posts about issue, but no help. Can I turn off MAC filtering? No info from Cox on how to access this setting for turning off, or for adding to a "whitelist". Can anyone help?
What was included in this Cox TV software update?
I just received what I believe is the second software update on my Cox TV (Contour 1) cable box during the years I've had it. I was a bit surprised Cox was updating this platform since it's only available to existing Cox TV customers and all of Cox is due to be transitioned in the next year. The update appears to have been successful, and I haven't noticed any changes. What features did this software update address?Network issue!! Yes today makes day 2 without service when will this issue be resolved
Everyday there is a network issue are you planning to reenburs me for my loss? I'm paying for internet I can't watch !!This happens all the time with your company. This is a terrible network please correct the issue!!!
Custer Service Reps Lie
First of all, the guy introduced himself as Mark Twain. As soon as he did that I knew that I was wasting my time on the phone. But, I waited over 30 mins to talk to someone, so I was at the point of no return. My internet has been out for almost 24 hours. It’s my house only. The outage map states that there are no outages in my area and it is correct. None of my neighbors are down. “Mark” states that there is an outage in my area and that they are working to fix it. I told him that isn’t possible because I literally spoke to all of my neighbors and their internet has been working fine. He stuck to his lie. I couldn’t get him to look into signal readings or anything. I suspect that those reps no longer have that ability. I’m guessing these are just low paid actors that take calls to blow smoke up your arse just to shut you up and drive you to scheduling a tech appt. I rely on this broadband connection to work as my work depends on it, my smarthome depends on it. Now I’m screwed because a tech can’t get to me any sooner than 48 hours. That’s completely unacceptable to me. But, Cox has me by the nuts because Fios nor TMobile internet is available in my area. Starlink is my only option, so I’ve ordered the hardware and now I’m just waiting for it to come in.
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