1 Message
Urgent: Frequent Service Outages and Request for Resolution
Dear Cox Support Team,
I’ve been a loyal customer for five years and have always been satisfied with your service. However, over the past few weeks, I’ve experienced frequent outages, with service disruptions occurring every other day or more. This is causing significant inconvenience and impacting my ability to rely on your service.
Could you please provide an explanation for these ongoing issues and share what steps are being taken to resolve them? Additionally, given that we pay for consistent, round-the-clock service, I believe it’s reasonable to request compensation or automatic discounts for these extended periods of downtime.
I appreciate your attention to this matter and look forward to a prompt response with a solution or timeline for resolution.
Thank you
ColleenD
Moderator
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1.7K Messages
@stephenag
Thank you for reaching out. Welcome to the Cox Community Forums! I'm sorry to hear service issues are what have brought you to the place where our customers can support each other on topics relating to Cox services. We value your 5 years of loyalty and apologize for the impacts you have experienced. I would be upset too if I were going through this experience.
Billing, account, and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
Because this post falls outside the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
-Colleen
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