I’m unable to send mail with Apple Mail (Pop). All settings are correct: Outgoing SMTP Port 465 with SSL enabled and password authentication (correct password is entered). This has worked well for several years and I have made no changes to any settings. I continually get a server Offline error today. This used to be a regular recurring problem but has not been problem for the past couple of years.
Is it just me or are others experiencing a problem today?
yes us too, tried rebooting, changing password, checked all settings, nothing...
also deleted account of phone, rebooted and reinstalled with no luck
Ok, thanks much for the replies!! Now I know to just wait it out until Cox discovers the problem. Calling tech help is useless. They"re totally clueless!!!!!!!
**. should be simple
This problem started this morning (PST). I could not send or receive emails on my primary Cox email address. I called Cox...they confirmed that the problem is on their end, but could not provide a time when the problem would be corrected. I am using Outlook 2016 and like everyone else, have confirmed password and long-ins are correct. Oddly enough, I can receive emails on my other Cox email address but can't send messages on either cox email address. When will this be fixed???
I'm having the same issue on my iPhone. I have 2 separate cox email accounts and even after I deleted the one that said it was a problem, it still gave me an error saying the user name and password were invalid on the deleted account when trying to send from the other account...makes no sense.
So, I just tried outlook on my PC. Same problem. This is not a problem with Apple, as suggested above, it's a problem with Cox!
Response:
Thank you for that information, upon checking the system information it seems that there is an outage on our email platforms. We apologize for this inconvenience. Our team is working hard in order to fix this issue as soon as possible. Nevertheless if after some hours you keep having this issue, I kindly recommend you to contact us back and we will assist you further.
Also, since the Cox email platform was updated we recommend to our customers to update their device operating systems and third-party applications to the latest versions, including security patches, email client programs, or others.
Cox recommends that our Internet customers use the most current operating systems and applications. Using older versions can prevent our customers from being able to use all the features of Cox products and services.
Also, if you try to access to myemail.cox.net, you may not experience this issue.
the webmail has always worked, at least for me its the phone access
ewesty, when is the outage going to be fixed and why wasn't the Cox rep I spoke to a few minutes ago aware of it?
THANK YOU!! this at least got my emails back on the phone; now just to be able to send emails back out from the phone...guess we in the hands of cox for that..
Same situation with me. I can receive emails on my Mac and Ipad, but I can't send them. Checked everything and everything is updated. Earlier today when I called Cox there was an automated message that said they knew about the issue. And a rep I was connected to said it would be fixed in 4 or 5 hours. Now when I call the rep says that she has no knowledge of any outage and that the problem is on my end. What is going on and when will Cox fix it???
Yes, I have been having a problem sending email all day. No problems receiving. You know what B.S. Cox told me told me on live chat? To upgrade to Windows 10! What does that have to do with anything?
I did what Rushd suggested and it worked for me.
This is a cox issue, outgoing server should be up around 3am
There is currently an outage in your area.
Our systems show that you may be experiencing an outage related to your Internet, TV and Phone services. We are working to correct the issues as soon as possible.
Estimated Time to Repair: 03:00 AM
I have a Samsung Note 8 and having same issues with emails not being able to be sent. Tmobile had me remove email account and was not even able to load the emails back to the phone until I did what Rushd suggested; so at least got emails coming back into the phone but still can not send emails out; anyone know of a fix? Cox chats wants me to pay $10 customer care plan fee to get this issue fixed; I pay them enough do not want to pay more for issue they caused..
