Read the forum guidelines
We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your Cox.net email account firstname.lastname@example.org [and email@example.com] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge." We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracy to find just what "suspicious" activity they are seeing?
Or is it just one of those annoyances ...
I'm getting them too & I changed my password and now can no longer send mail
first of all, i see no "email notification history." i tried this yesterday and got different dropdown info, found it & it said "no history." all i can do today is "change email" where i get the notification that "We're sorry, an unexpected error has occurred. Please try again. If you need help, contact Customer Support or Live Chat for assistance." yesterday that was a joke. i am currently waiting for level 2 today. as it still won't let me change my password.
so, if i must change password, why can't i?
FINALLY got level 2 tech after being qued for 15 min w/cox complete care (which i do not pay for nor did i ask for.) he insisted that our browsers needed to be updated is why what he was trying was not working & that THAT's why they put me to complete care. NO! that's the regular upsell these days. like i'd pay cox 1c more for service i already pay for that they can't consistently provide.. i use chrome & i just checked and my browser is up to date. we also tried i.e. & same runaround and fail with that. while i was rebooting my computer my husband got on his win10 that uses edge & got the same problem. but searching for i.e. on that allowed us to change passwords all around. now that i've verified that my chrome is up to date, i still can't get into my cox.com account.
has ANYBODY been able to change their password themselves?
You have to logon to www.cox.com with your current master email account. Then you can go to your profile account and email users of your household and change your password and other email accounts under your master. At least that is what I did.
Then I had to go to other computers and iPhones and iPads and update the password which the various client software uses. Gmail, Outlook etc.
I accept your statement that "the Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised" but that doesn't address the question. I want to know what suspicious activity was detected. This is an important question because the answer will provide critical information on what we need to do (other than just changing our password) to address the problem.
For example, it the "suspicious activity" was something that we normally do ourselves, eg access our email from many different devices in many different locations, just changing our password won't solve the problem.
Please tell us what was the suspicious activity that the security team detected!