Severe packet loss (Upload) to amazon web services (Fortnite)

Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved?

I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers.

my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o

my cox tracert to AWS west (52.42.109.244) :https://textuploader.com/dzw7g

my cox tracert to AWS east: https://textuploader.com/dzw70

my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76     - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP

No I'm not using a puma 6 modem. I have the cisco DPQ3212.

puma 6 test anyway: https://imgur.com/a/iKR9PYY

I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax.

Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd

and another: https://pastebin.com/Qqfxa5UN      (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers)

now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC

A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../

I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance

Parents
  • The only two games I play online, Fortnite and Player Unknown's Battlegrounds have constant packet loss. They both use AWS as far as I know. Not sure who is at fault but you guys should work with AWS, Epic Games (Fortnite) and Player Unknown's Battlegrounds to resolve this mess.

    I setup an AWS EC2 Linux instance just to test UDP with iperf3. Here are the results: 21% packet loss.

    -----------------------------------------------------------
    Server listening on 5201
    -----------------------------------------------------------
    Accepted connection from 68.x.x.x, port 55263
    [ 6] local x.x.x.x port 5201 connected to 68.x.x.x port 62720
    [ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
    [ 6] 0.00-1.00 sec 88.0 KBytes 721 Kbits/sec 17.420 ms 4/15 (27%)
    [ 6] 1.00-2.00 sec 96.0 KBytes 786 Kbits/sec 9.554 ms 4/16 (25%)
    [ 6] 2.00-3.00 sec 112 KBytes 917 Kbits/sec 5.416 ms 2/16 (12%)
    [ 6] 3.00-4.00 sec 112 KBytes 918 Kbits/sec 3.207 ms 2/16 (12%)
    [ 6] 4.00-5.00 sec 96.0 KBytes 786 Kbits/sec 2.406 ms 5/17 (29%)
    [ 6] 5.00-6.00 sec 72.0 KBytes 590 Kbits/sec 2.627 ms 6/15 (40%)
    [ 6] 6.00-7.00 sec 96.0 KBytes 786 Kbits/sec 2.518 ms 4/16 (25%)
    [ 6] 7.00-8.00 sec 104 KBytes 852 Kbits/sec 2.797 ms 3/16 (19%)
    [ 6] 8.00-9.00 sec 64.0 KBytes 524 Kbits/sec 3.988 ms 8/16 (50%)
    [ 6] 9.00-10.00 sec 48.0 KBytes 393 Kbits/sec 3.271 ms 8/14 (57%)
    [ 6] 10.00-11.00 sec 72.0 KBytes 590 Kbits/sec 2.750 ms 9/18 (50%)
    [ 6] 11.00-12.00 sec 88.0 KBytes 721 Kbits/sec 2.615 ms 4/15 (27%)
    [ 6] 12.00-13.00 sec 72.0 KBytes 590 Kbits/sec 2.800 ms 7/16 (44%)
    [ 6] 13.00-14.00 sec 88.0 KBytes 721 Kbits/sec 2.964 ms 6/17 (35%)
    [ 6] 14.00-15.00 sec 104 KBytes 852 Kbits/sec 2.846 ms 3/16 (19%)
    [ 6] 15.00-16.00 sec 88.0 KBytes 721 Kbits/sec 2.035 ms 5/16 (31%)
    [ 6] 16.00-17.00 sec 104 KBytes 852 Kbits/sec 2.137 ms 2/15 (13%)
    [ 6] 17.00-18.00 sec 112 KBytes 918 Kbits/sec 2.919 ms 3/17 (18%)
    [ 6] 18.00-19.00 sec 120 KBytes 983 Kbits/sec 3.075 ms 1/16 (6.2%)
    [ 6] 19.00-20.00 sec 120 KBytes 983 Kbits/sec 3.002 ms 1/16 (6.2%)
    [ 6] 20.00-21.00 sec 128 KBytes 1.05 Mbits/sec 3.422 ms 0/16 (0%)
    [ 6] 21.00-22.00 sec 120 KBytes 983 Kbits/sec 2.645 ms 1/16 (6.2%)
    [ 6] 22.00-23.00 sec 112 KBytes 918 Kbits/sec 3.005 ms 2/16 (12%)
    [ 6] 23.00-24.00 sec 128 KBytes 1.05 Mbits/sec 2.907 ms 1/17 (5.9%)
    [ 6] 24.00-25.00 sec 112 KBytes 917 Kbits/sec 3.063 ms 1/15 (6.7%)
    [ 6] 25.00-26.00 sec 128 KBytes 1.05 Mbits/sec 2.634 ms 0/16 (0%)
    [ 6] 26.00-27.00 sec 112 KBytes 917 Kbits/sec 2.444 ms 3/17 (18%)
    [ 6] 27.00-28.00 sec 112 KBytes 918 Kbits/sec 3.426 ms 1/15 (6.7%)
    [ 6] 28.00-29.00 sec 128 KBytes 1.05 Mbits/sec 3.109 ms 0/16 (0%)
    [ 6] 29.00-30.00 sec 120 KBytes 983 Kbits/sec 2.962 ms 1/16 (6.2%)
    [ 6] 30.00-31.00 sec 112 KBytes 917 Kbits/sec 3.048 ms 2/16 (12%)
    [ 6] 31.00-32.00 sec 128 KBytes 1.05 Mbits/sec 3.492 ms 0/16 (0%)
    [ 6] 32.00-33.00 sec 104 KBytes 852 Kbits/sec 3.251 ms 2/15 (13%)
    [ 6] 33.00-34.00 sec 104 KBytes 852 Kbits/sec 2.271 ms 4/17 (24%)
    [ 6] 34.00-35.00 sec 112 KBytes 917 Kbits/sec 2.034 ms 2/16 (12%)
    [ 6] 35.00-36.00 sec 112 KBytes 918 Kbits/sec 2.483 ms 2/16 (12%)
    [ 6] 36.00-37.00 sec 112 KBytes 917 Kbits/sec 2.645 ms 2/16 (12%)
    [ 6] 37.00-38.00 sec 112 KBytes 917 Kbits/sec 2.536 ms 2/16 (12%)
    [ 6] 38.00-39.00 sec 128 KBytes 1.05 Mbits/sec 2.528 ms 0/16 (0%)
    [ 6] 39.00-40.00 sec 104 KBytes 852 Kbits/sec 2.638 ms 2/15 (13%)
    [ 6] 40.00-41.00 sec 104 KBytes 852 Kbits/sec 2.698 ms 4/17 (24%)
    [ 6] 41.00-42.00 sec 104 KBytes 852 Kbits/sec 3.032 ms 3/16 (19%)
    [ 6] 42.00-43.00 sec 96.0 KBytes 786 Kbits/sec 2.152 ms 4/16 (25%)
    [ 6] 43.00-44.00 sec 120 KBytes 983 Kbits/sec 1.542 ms 1/16 (6.2%)
    [ 6] 44.00-45.00 sec 112 KBytes 917 Kbits/sec 2.382 ms 3/17 (18%)
    [ 6] 45.00-46.00 sec 72.0 KBytes 590 Kbits/sec 2.276 ms 6/15 (40%)
    [ 6] 46.00-47.00 sec 120 KBytes 983 Kbits/sec 2.426 ms 1/16 (6.2%)
    [ 6] 47.00-48.00 sec 120 KBytes 983 Kbits/sec 2.867 ms 1/16 (6.2%)
    [ 6] 48.00-49.00 sec 96.0 KBytes 786 Kbits/sec 3.072 ms 3/15 (20%)
    [ 6] 49.00-50.00 sec 112 KBytes 917 Kbits/sec 2.655 ms 3/17 (18%)
    [ 6] 50.00-51.00 sec 96.0 KBytes 787 Kbits/sec 2.251 ms 4/16 (25%)
    [ 6] 51.00-52.00 sec 64.0 KBytes 524 Kbits/sec 3.056 ms 8/16 (50%)
    [ 6] 52.00-53.00 sec 80.0 KBytes 655 Kbits/sec 2.864 ms 5/15 (33%)
    [ 6] 53.00-54.00 sec 112 KBytes 918 Kbits/sec 2.456 ms 4/18 (22%)
    [ 6] 54.00-55.00 sec 88.0 KBytes 721 Kbits/sec 2.957 ms 4/15 (27%)
    [ 6] 55.00-56.00 sec 72.0 KBytes 590 Kbits/sec 2.581 ms 7/16 (44%)
    [ 6] 56.00-57.00 sec 72.0 KBytes 590 Kbits/sec 2.722 ms 8/17 (47%)
    [ 6] 57.00-58.00 sec 40.0 KBytes 328 Kbits/sec 2.656 ms 11/16 (69%)
    [ 6] 58.00-59.00 sec 72.0 KBytes 590 Kbits/sec 2.980 ms 5/14 (36%)
    [ 6] 59.00-60.00 sec 80.0 KBytes 655 Kbits/sec 3.039 ms 7/17 (41%)
    [ 6] 60.00-61.00 sec 64.0 KBytes 524 Kbits/sec 2.866 ms 9/17 (53%)
    [ 6] 61.00-62.00 sec 40.0 KBytes 328 Kbits/sec 3.395 ms 10/15 (67%)
    [ 6] 62.00-63.00 sec 96.0 KBytes 786 Kbits/sec 2.760 ms 4/16 (25%)
    [ 6] 63.00-64.00 sec 120 KBytes 983 Kbits/sec 2.528 ms 1/16 (6.2%)
    [ 6] 64.00-65.00 sec 120 KBytes 983 Kbits/sec 2.819 ms 1/16 (6.2%)
    [ 6] 65.00-66.00 sec 128 KBytes 1.05 Mbits/sec 2.580 ms 0/16 (0%)
    [ 6] 66.00-67.00 sec 128 KBytes 1.05 Mbits/sec 2.338 ms 0/16 (0%)
    [ 6] 67.00-68.00 sec 128 KBytes 1.05 Mbits/sec 3.216 ms 0/16 (0%)
    [ 6] 68.00-69.00 sec 120 KBytes 983 Kbits/sec 3.406 ms 1/16 (6.2%)
    [ 6] 69.00-70.00 sec 120 KBytes 983 Kbits/sec 3.222 ms 2/17 (12%)
    [ 6] 70.00-71.00 sec 96.0 KBytes 786 Kbits/sec 2.446 ms 3/15 (20%)
    [ 6] 71.00-72.00 sec 112 KBytes 918 Kbits/sec 2.335 ms 2/16 (12%)
    [ 6] 72.00-73.00 sec 112 KBytes 917 Kbits/sec 2.272 ms 1/15 (6.7%)
    [ 6] 73.00-74.00 sec 112 KBytes 918 Kbits/sec 2.429 ms 3/17 (18%)
    [ 6] 74.00-75.00 sec 96.0 KBytes 786 Kbits/sec 2.136 ms 4/16 (25%)
    [ 6] 75.00-76.00 sec 104 KBytes 852 Kbits/sec 1.990 ms 3/16 (19%)
    [ 6] 76.00-77.00 sec 112 KBytes 918 Kbits/sec 2.740 ms 2/16 (12%)
    [ 6] 77.00-78.00 sec 112 KBytes 918 Kbits/sec 2.549 ms 2/16 (12%)
    [ 6] 78.00-79.00 sec 104 KBytes 852 Kbits/sec 2.237 ms 2/15 (13%)
    [ 6] 79.00-80.00 sec 96.0 KBytes 786 Kbits/sec 4.430 ms 4/16 (25%)
    [ 6] 80.00-81.00 sec 96.0 KBytes 786 Kbits/sec 3.335 ms 5/17 (29%)
    [ 6] 81.00-82.00 sec 104 KBytes 852 Kbits/sec 3.003 ms 2/15 (13%)
    [ 6] 82.00-83.00 sec 80.0 KBytes 655 Kbits/sec 4.371 ms 6/16 (38%)
    [ 6] 83.00-84.00 sec 96.0 KBytes 786 Kbits/sec 3.812 ms 3/15 (20%)
    [ 6] 84.00-85.00 sec 112 KBytes 918 Kbits/sec 2.792 ms 3/17 (18%)
    [ 6] 85.00-86.00 sec 112 KBytes 918 Kbits/sec 2.377 ms 3/17 (18%)
    [ 6] 86.00-87.00 sec 96.0 KBytes 786 Kbits/sec 2.668 ms 4/16 (25%)
    [ 6] 87.00-88.00 sec 112 KBytes 918 Kbits/sec 2.592 ms 2/16 (12%)
    [ 6] 88.00-89.00 sec 104 KBytes 852 Kbits/sec 2.643 ms 3/16 (19%)
    [ 6] 89.00-90.00 sec 96.0 KBytes 786 Kbits/sec 2.411 ms 4/16 (25%)
    [ 6] 90.00-91.00 sec 112 KBytes 918 Kbits/sec 2.253 ms 3/17 (18%)
    [ 6] 91.00-92.00 sec 112 KBytes 917 Kbits/sec 3.056 ms 1/15 (6.7%)
    [ 6] 92.00-93.00 sec 104 KBytes 852 Kbits/sec 5.049 ms 3/16 (19%)
    [ 6] 93.00-94.00 sec 112 KBytes 918 Kbits/sec 2.995 ms 3/17 (18%)
    [ 6] 94.00-95.00 sec 96.0 KBytes 786 Kbits/sec 2.978 ms 3/15 (20%)
    [ 6] 95.00-96.00 sec 96.0 KBytes 786 Kbits/sec 3.705 ms 3/15 (20%)
    [ 6] 96.00-97.00 sec 112 KBytes 918 Kbits/sec 3.610 ms 4/18 (22%)
    [ 6] 97.00-98.00 sec 96.0 KBytes 786 Kbits/sec 3.086 ms 4/16 (25%)
    [ 6] 98.00-99.00 sec 80.0 KBytes 655 Kbits/sec 3.046 ms 4/14 (29%)
    [ 6] 99.00-100.00 sec 104 KBytes 852 Kbits/sec 2.643 ms 5/18 (28%)
    [ 6] 100.00-100.08 sec 0.00 Bytes 0.00 bits/sec 2.643 ms 0/0 (0%)
    - - - - - - - - - - - - - - - - - - - - - - - - -
    [ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
    [ 6] 0.00-100.08 sec 0.00 Bytes 0.00 bits/sec 2.643 ms 329/1600 (21%)
    -----------------------------------------------------------
    Server listening on 5201
    -----------------------------------------------------------

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