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UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon
Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved?
I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers.
my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o
my cox tracert to AWS west (22.214.171.124) :https://textuploader.com/dzw7g
my cox tracert to AWS east: https://textuploader.com/dzw70
my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP
No I'm not using a puma 6 modem. I have the cisco DPQ3212.
puma 6 test anyway: https://imgur.com/a/iKR9PYY
I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax.
Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd
and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers)
now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC
A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../
I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance
Yes, this is real, yes I just contacted Cox about it for the thousandth time. Packet loss to Amazon Web Services servers is just absolutely brutal for me in the Phoenix area. I forwarded your Reddit post to them and sent my own PingPlotter tracert of the packet loss, there had better be some serious steps taken by COX soon.
I'm in the same boat but with all upload streaming services. A year ago everything was fine, sometime in the past few months I've experienced a baseline 2%-10% or higher packet loss while streaming to twitch, mixer, YouTube. You name it, I drop packets. Tried streaming through Streamlabs OBS, OBS studio, Xsplit. Tried my computer, tried my laptop, tried moving across the country. Replaced my 200 dollar modem and router with new 200 dollar gigabit certified modems and routers. Replaced cabling. Had techs come out. Talked to tech support.
I build networks (RF/data) for my career full time and have gone to great lengths to ensure it wasn't something on my side. All my equipment is very high end and I've conducted so many tests at this point I'm not sure what to do anymore. It's gotten so frustrating that I'd almost switch to another provider who gives a reliable upload and horrible sub 100 download just to get back to business. Let me know if you get any traction because my wheels are still spinning.
Funny, I'm here for the exact same issue that I've been researching for over a month now and it's odd I stumble across the same reddit post that I commented in.
I had a Cox tech come out last week. He 'reset' everything in my house and when he was done he said he fixed my issue. He handed me a small metal device that he called a packet capture and said it was used to provision data for uplink. I bought it for about a day and a half since it seemed to fix my issue. Before he left I verified my uplink had 4 locked channels instead of 1 and I played a few games of Fortnite throughout the day with almost 0 packet loss. It was glorious! There was 1-2 instances where I saw packet loss go to 2% but only for a second or 2. Next day, internet went out, I cycled the modem and the packet loss was back with a vengeance.
Pretty safe to say the tech gave me some nonsense and went about his day. If there were another ISP alternative in my area I'd have already switched but Cox is just short of a monopoly in my area and apparently that entitles them to sell a 'premium' service built on a sub-par infrastructure.
I'd post my tracert output as well but it's nearly identical to what's already linked above.
hm yeah after barely skimming over what a packet capture device is, it seems the improved connection might have just been coincidental. I'm 99% sure the issue resides within cox's routing to amazon's servers. it seems this issue is getting really bad as of the past couple days though, so I'm sure more will show up. Hopefully we can figure out how to get their attention