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UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon
Yep, another AWS packet loss post. Have none of the past customers with this issue had their problems actually resolved?
I'm consistently getting 0-10% packet loss to Amazon web services (both west and east servers) making fortnite unplayable. No, I do not have this problem with other games I play as they do not use Amazon web services to host their servers. This seems to be an issue with the path cox routing takes to AWS servers.
my cox tracert to AWS west (oregon): https://textuploader.com/dzw7o
my cox tracert to AWS west (184.108.40.206) :https://textuploader.com/dzw7g
my cox tracert to AWS east: https://textuploader.com/dzw70
my tethered AT&T iphone to AWS west: https://textuploader.com/dzw76 - interesting how AT&T LTE is a legitimately better connection to AWS than vegas's "best" ISP
No I'm not using a puma 6 modem. I have the cisco DPQ3212.
puma 6 test anyway: https://imgur.com/a/iKR9PYY
I've already troubleshot by hardwiring to modem directly with the same results. I've unplugged the power on router and modem (although it stays on) numerous times, as well as coax.
Here's a tracert of another cox customer with the same exact problems: https://pastebin.com/index/ehaQBYEd
and another: https://pastebin.com/Qqfxa5UN (there are many more tracerts exactly like these; it also seems like we're all dropping packets at the exact same servers)
now here's a tracert of a cox customer in phoenix (to AWS west) who has 0% packet loss: https://pastebin.com/MX1GfGPC
A reddit thread furthering the evidence that this is explicitly a cox issue and not a personal one: www.reddit.com/.../
I would appreciate real effort in getting this resolved - I know I'm going to be told this is a personal issue when it obviously simply is not. Thanks in advance
Throwing my hat into this ring, bringing this over from another set of threads regarding packet loss. Here's an image of UDP packet loss. This has been going on for over 6 months in Phoenix, AZ and is almost entirely secluded to peak times of utilization. Timestamp on this data is Jan 21, 2019. Seeing debilitating packet loss across the board. Streaming video, AWS hosted games, work VPN connection, even loading web pages.
The week ago when I posted talking about it being very minimal I'm not sure if they were working on the problem or if their was just no one using the internet, but the next week it was back and it did seem like during the peak hours is when it would become the worse.
The odd thing is though for Monday, Tuesday, and Wednesday it was minimal I could play with just seeing maybe 1% every so often and never would it jump above that. Now currently as of playing this week its been 3%-5% constantly. I don't have any tools to really watch for just UDP specifically, but if you can replicate this data, call phone support and speed to a network tech at tier 2 and they will give you an email they do not monitor and have you send the screen shot to it and look it over. For some reason that absolutely makes no sense to me, the forums are looked at by a separate group and information on here do not even reach the network techs. So if you really want something looked at instead of getting basic troubleshooting of "I see you modem is pinging really high" call into tech support and go that route. If it is a problem that is specific with cox and its anything that is going out UDP then this will be on them to fix.