Service interruptions
We lose tv service about 3 nights a week for a "known outage" in our area. I called tonight at 1am when it went out as usual and was basically just told, "yeah, there's nothing we can do, it should b...
Forum Discussion
Until 18 months ago we NEVER had service outage issues with Cox. I do not know what happened, at that 18 month window but service outages are the only thing we can rely on now. I was a work from home Customer Service Agent who lost my job because I could not rely on My ISP. Our Phone, Cable, and TV are all thru Cox. We have erratic coverage that we pay $250 every month. I wouldn’t hold my breath if I were you. I have had 15 service calls and my issue is not resolved completely....however, direct tv was worse. Everything they tell you is a flat out lie. F I find a good solution I will take out adds on tv and the internet.
We went rounds with Dish Network when we initially switched to Cox for our cable years ago, but now for our internet Cox is the only option I know of besides cellular since Verizon isn't available for our address. I'm sorry to hear about you losing your job! We are struggling with juggling erratic shift work and online classes. I can relate to how it's very difficult to get anything accomplished when you can't upload or stream when needed. I find it extra irritating when that final moment to relax, kick back, and watch a show is frequently abruptly turned off at random. I definitely don't expect any actual resolution, but if they do reach out I would certainly commend them and post praise accordingly. But yeah. Not holding my breath
- Hi VaPeeps, service outages 3 nights a week is a bit excessive, and I think you have every right to be frustrated with us. It appears there has been ongoing plant maintenance in your area over the last 7 days to track down an ingress issue. This issue is now resolved; however, so I hope that the service interruptions will calm down for you. We schedule network maintenance between midnight and 6am in order to impact as few people as possible. We will provide an account credit for service interruptions from the time you let us know about the problem through the time we resolve the problem. You can let us know by calling 24/7 Technical Support, reaching out through Online Chat, if available, or by emailing Cox Social Media at cox.help@cox.com. You can get outage updates and alerts via the Cox Connect App (www.cox.com/.../cox-connect.html) as well as by signing into your cox.com account via a web browser. -Becky, Cox Support Forums Moderator
