Forum Discussion
jonathonjoseph
Contributor
Bumping the post, any updates for Scottsdale AZ network issues? What are we doing about over sales of packages in my neighborhood that is overloading the node?
Becky
6 years agoModerator
Hi Jonathonjoseph, the tech who completed your service call earlier today submitted a maintenance ticket on your behalf. I’ll keep an eye on it and let you know once maintenance has closed ticket. -Becky, Cox Support Forums Moderator
- jonathonjoseph6 years agoContributor
What are the chances of getting that completed today? We got plenty of daylight left and service has been impacted for every customer on my street since I am first node in the chain and all other houses tie into me (this was confirmed by the tech). So we have 20+ customers impacted for 4 weeks now with bad service quality. I believe that would warrant an expedite of repairs.
- Becky6 years agoModeratorHi Jonathonjoseph, a member of our executive escalations team has expedited the issue on your behalf. Also, our maintenance teams work 24/7. -Becky, Cox Support Forums Moderator
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