Do you have a computer with an older mail client on it, that was setup using POP? Most of the time when mail goes missing from Cox, on multiple email accounts, it's because an email client "POPPE" the email. Normally on an older computer or a computer that has 2 mail clients, one that hasn't been used for a long time.. The older mail client gets opened, and it downloads and then deletes the mail off of Cox.
Nope, very new actually. All accounts IMAP. This appears to be a Cox server failure of epic magnitude. Six email accounts.
Not sure why you downvoted your own post. 😄
For me, that would be enough to change email providers. Cox just isn't in the email business anymore.
Six different accounts suggests something other than server failure. Cox uses multiple servers with failsafes/fallback. To have ALL the servers at once delete email in 6 separate email accounts, and NOBODY else is having that issue, well that boggles the mind. Do you happen to use any APPLE/Mac products with your Email? There is a setting there that can delete all emails between certain dates, NORMALLY all email older than a certain date, but there is also an issue with a swipe that can be done that deletes all email in that swipe.
If you have further info, or a link of how that’s possible, I’ll look it up. I do use iOS email client on an iPad. Amazingly, the ONLY Cox account that didn’t lose its inbox of mails was an account that ONLY is accessed from the iPad. That account isn’t entered on any of my other clients. But yeah, instructions as you describe about that Apple client would be great.
Thanks Becky. I’ve checked everything I could possibly think of from my end. If I had accidentally deleted six accounts of emails between a specific date, previous events like that would find the emails in the ‘delete’ folder. Or possibly ‘junk’, but everything for all my Cox accounts save for one just went ‘poof’. If there are backups of inboxes, that’s what I’m hoping for.
I use four mail apps: Windows 10 Mail, Apple’s iOS email client, Android Mail and Thunderbird on Windows.
Becky, can you guys see the IP from which the emails were downloaded(assuming they were)? Or is that anything that can be escalated?
