When receiving email pop.cox.net is timing out. It was working fine even a short while ago. Anybody else having the same problem?

It is well past 9 AM ET and nothing has happened. In any case, it would be nice if Cox would inform us about such activities, preferably in advance, and their periodic progress in an easily accessible web page which would save us a lot of headache and wild goose chase. Otherwise whenever I have contacted Cox tech support, their standard reaction has been to suspect my setup, suggesting needless actions and causing frustration.

I am also having issues with email connecting to pop.cox.net. Also, when I attempt to ping the "pop.cox.net" address, the ping fails with 100% packet loss. It is currently 11:59 ET on 12-August, so this maintenance should have completed several hours ago. Is this not completed, or is there a new issue?

Yes, I can check email using the webmail on cox.net. I orefer to use my local email client, Windows Live, which was working fine yesterday, but not this morning. I have double-checked all my settings, everything is exactly like it was prior to the Cox maintenance window. I called support and they insisted on repeating all the checks I had already done, and decide the problem was with Windows Live, because they did not see any issues logged in their system for email servers. This is a ridiculous determination, sa the only change since yesterday was Cox did a mantenance Window. Given that I am not the only person today to be postying about this, obviously something is wrong on the email server side.

I'm still having the problem. I called Cox tech support Wednesday evening 5 pm PT, and a ticket was opened at that time. My ticket was definitely logged because about an hour ago I got a email "survey" relating to my experience with tech support.

@ DaveInLV Cox is performing maintenance will be performed on the Cox email platform on August 12, between the hours of 12:00 a.m. - 9:00 a.m. ET. Jonathan J Cox Moderator

pop.cox.net is suddenly timing out.

21 Replies

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JonathanJ
Former Moderator
3 years ago
@ DaveInLV

Cox is performing maintenance will be performed on the Cox email platform on August 12, between the hours of 12:00 a.m. - 9:00 a.m. ET.

Jonathan J
Cox Moderator
- DaveInLV
  New Contributor III
  3 years ago
  It is well past 9 AM ET and nothing has happened. In any case, it would be nice if Cox would inform us about such activities, preferably in advance, and their periodic progress in an easily accessible web page which would save us a lot of headache and wild goose chase. Otherwise whenever I have contacted Cox tech support, their standard reaction has been to suspect my setup, suggesting needless actions and causing frustration.
  - Allan
    Moderator
    3 years ago
    @DavelnLV, I recommend sending us an email with your full name, address, and a brief description of this email concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
- sburroughs6
  New Contributor II
  3 years ago
  I am also having issues with email connecting to pop.cox.net. Also, when I attempt to ping the "pop.cox.net" address, the ping fails with 100% packet loss.
  
  It is currently 11:59 ET on 12-August, so this maintenance should have completed several hours ago. Is this not completed, or is there a new issue?
  - Allan
    Moderator
    3 years ago
    @Sburroughs6, Are you able to access your email at cox.com? -Allan, Cox Support Forums moderator.
The_Cats
New Contributor
3 years ago
still down... ping to pop.cox.net -- no response. IP Address: 146.20.147.245.
The_Cats
New Contributor
3 years ago
Back working here is San Diego CA -9:45am 8/13/21
- John2222
  Contributor II
  3 years ago
  Not working here, Los Angeles, 10:15 am 8/13/21