Only getting 30Mbps out of 150Mbps plan.
Hi guys. So for backstory, I posted a while ago because I was only getting FIVE mbps out of my 150Mbps plan. Yes. Five. I bought Cat6 cables, and for a few months I've been sitting out at the 30~ ran...
Forum Discussion
Thank you for the suggestion.
I tried this and my speeds improved by about 15-20 Mbps consistently. This is a clear improvement, although not by too much. I am very curious about how the modem may be also affecting my speeds then, considering the router is holding me back as well.
How can I upgrade to the TM3402? Is renting a modem more expensive in the long run than just buying one? I tried looking for the modem online and it seems it's only rentable. I found the list of Cox approved modem/router combos and I'm looking into this, is this ok too?
Again thank you for the help.
If you have Telephone service, Cox will supply an internet and telephone modem at no extra cost. You are welcome to purchase your own third-party retail Gateway, as long as it is on the list of Cox-approved modems. We do offer Gateway modems for rental, and there are many benefits. For instance, we offer Panoramic WiFi, which includes the app for free:
www.cox.com/.../panoramic-wifi.html
www.cox.com/.../panoramic-wifi-app.html
There are many other factors that can determine speed, even on a hard-wired connection. For example, the type of operating system, the age of your device or any malware/viruses can also impact performance. Here's some additional information on correcting slow speeds:
www.cox.com/.../ways-to-improve-your-internet-speed-experience.html
www.cox.com/.../fixing-slow-wifi.html
Lastly, the number of devices you have connected to the in-home network can also determine speed. Please feel free to reach out to us at cox.help@cox.com, Facebook or Twitter for additional support. -Kevin M. Cox Support Forum Moderator
www.cox.com/.../panoramic-wifi.html
www.cox.com/.../panoramic-wifi-app.html
There are many other factors that can determine speed, even on a hard-wired connection. For example, the type of operating system, the age of your device or any malware/viruses can also impact performance. Here's some additional information on correcting slow speeds:
www.cox.com/.../ways-to-improve-your-internet-speed-experience.html
www.cox.com/.../fixing-slow-wifi.html
Lastly, the number of devices you have connected to the in-home network can also determine speed. Please feel free to reach out to us at cox.help@cox.com, Facebook or Twitter for additional support. -Kevin M. Cox Support Forum Moderator
Hi Kevin, thank you for your input.
I am updated on everything. Most recent version of W10, clean install on a new build. Nothing wrong with the OS. The speed is across all devices. Typically there is only 3-5 devices connected at once.
Anyway, what is a Gateway modem? Are you talking about Gateway the brand (lol)?
- Hi User2k, you're quite welcome. A gateway is a device that combines the functions of a modem and a router. The telephone and internet modems we provide to customers free of charge do NOT have wireless capabilities. However, our Panoramic WiFi modems are Gateway modems, as they have wireless capabilities. These are available for a monthly fee. -Kevin M. Cox Support Forum Moderator
