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somecoxuser's avatar
somecoxuser
New Contributor
5 years ago

Internet dropouts

Reply from 208.67.222.222: bytes=32 time=9ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=6ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=6ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=10ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 208.67.222.222: bytes=32 time=57ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 208.67.222.222: bytes=32 time=30ms TTL=252
Reply from 208.67.222.222: bytes=32 time=6ms TTL=252
Reply from 208.67.222.222: bytes=32 time=53ms TTL=252
Request timed out.
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Request timed out.
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Request timed out.
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=21ms TTL=252
Reply from 208.67.222.222: bytes=32 time=15ms TTL=252
Reply from 208.67.222.222: bytes=32 time=7ms TTL=252
Reply from 208.67.222.222: bytes=32 time=8ms TTL=252

System Log

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​
Time Priority Description
Tue Jun 04 19:18:24 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Error (4) ToD request sent - No Response received;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Notice (6) TLV-11 - unrecognized OID;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.0;CM-VER=...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.0;CM-VER=3.0;
Tue Jun 04 19:16:09 2019 Critical (3) Resetting the cable modem due to docsDevResetNow
Tue Jun 04 19:09:41 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Tue Jun 04 13:49:49 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Tue Jun 04 05:28:25 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Tue Jun 04 03:36:02 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.0;CM-VER=3.0;
Sun Jun 02 14:08:08 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;
Sun Jun 02 07:47:46 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;...
Sun Jun 02 07:47:45 2019 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=ec:08:6b:c6:d1:4a;CMTS-MAC=70:6e:6d:2d:c4:ee;CM-QOS=1.1;CM-VER=3.0;

1 Reply

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  • GregP1's avatar
    GregP1
    Moderator
    5 years ago
    Hi,

    I am sorry that you are having trouble with your service. We would like to help. from the logs you have provided it appear that you are having packet loss and your modem is detecting related errors. There are numerous things that can cause this type of problem. Although the modem can cause this type if issue the most common cause a loose or damaged connector or cable near your modem. If you have not done so already please check the coax cable that comes from the modem and make sure it is tight and secure. If you continue to experience issues please emial us privately at cox.help@cox.com and provide your account info including full street address. Please be sure to include the link to this post. you can also reach us on facebook under Coxhelp and Twitter @coxhelp.

    Greg P
    Cox Forums Moderator