Internet dropouts
Reply from 208.67.222.222: bytes=32 time=9ms TTL=252 Reply from 208.67.222.222: bytes=32 time=7ms TTL=252 Reply from 208.67.222.222: bytes=32 time=8ms TTL=252 Reply from 208.67.222.222: bytes=32 t...
Forum Discussion
Hi,
I am sorry that you are having trouble with your service. We would like to help. from the logs you have provided it appear that you are having packet loss and your modem is detecting related errors. There are numerous things that can cause this type of problem. Although the modem can cause this type if issue the most common cause a loose or damaged connector or cable near your modem. If you have not done so already please check the coax cable that comes from the modem and make sure it is tight and secure. If you continue to experience issues please emial us privately at cox.help@cox.com and provide your account info including full street address. Please be sure to include the link to this post. you can also reach us on facebook under Coxhelp and Twitter @coxhelp.
Greg P
Cox Forums Moderator
I am sorry that you are having trouble with your service. We would like to help. from the logs you have provided it appear that you are having packet loss and your modem is detecting related errors. There are numerous things that can cause this type of problem. Although the modem can cause this type if issue the most common cause a loose or damaged connector or cable near your modem. If you have not done so already please check the coax cable that comes from the modem and make sure it is tight and secure. If you continue to experience issues please emial us privately at cox.help@cox.com and provide your account info including full street address. Please be sure to include the link to this post. you can also reach us on facebook under Coxhelp and Twitter @coxhelp.
Greg P
Cox Forums Moderator
