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Untitled_Alan_P's avatar
Untitled_Alan_P
New Contributor
5 years ago

I'm the person who created my account and the only one who uses it - but I'm not the primary account holder?!

My service, which is supposed to be 50 mbps, has been getting ridiculously slow lately - downloads as low as 400 kbps - so I thought I'd take advantage of the "Upgrade My Modem" thing I keep getting ...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Untitled Alan Parsons Project


I apologize for any inconvenience this has caused and like to investigate. Please email us at cox.help@cox.com your full name and address also include this thread.

Jonathan J
Cox Social Media Support Specialist