I only get my service call scheduled for free after talking to FOUR reps. One of your rep insisted that I can't get the service without paying $75 and COX is "willing" to let me have a payment plan of $10/month to get the service charge of $75 paid off. WOW!!
The $75 is the standard install fee to get fiber to the house but if already paid it and its a cox issue as it sounds like they should not charge another $75.
Don't give up yet you should be getting the much higher speeds but there are various adjustments the cox repair person may have to make. I have had cox in Phoenix for about 25 years and adjustments at their box had to be made many times including redoing cables both inside and from the pole (long before Gigablast), attenuators etc. I have found the service folks (often contractors) mostly very sharp and willing to spend the time to solve the problem. Maybe just lucky being in Phoenix.
It was confusing since on one of the last posts still talked about the C6300v2 which isn't for fiber nor even Gigablast via DOCSIS 3.1 since its older 3.0 - one of the best combos of modem/router for lower tiers but not Gigablast.
Yes, my gripe on the $75 charge is because I strongly believe COX should waive it due to the poor performance from a top tier internet package promised. And since it is of fiber optic, there is no DOCSIS modem but using an ONT connected to a router using LAN, translating light signal from TP to readable signal by the router. Router distributed by COX is R6300v2 which is just a router but not a modem/router combo.
This router does provide dual band i.e. the 2.4 and 5 gig
Netgear also made this router R6300 with a modem combo option (just did a lookup on Amazon) but the one I had from COX is just a router only model.
This is pretty much the setup for a fiber optic internet by COX.
