Codeword Errors are Back - Line on Pole Never Replaced

Hello!

So let me start by saying I've had Cox send multiple people out to physically check my house. The last series of visits ended up well above the contractor level - they sent a Network Tech Area Supervisor out (I think that's close to his title) who said his job was actually to supervise all of the Network Techs that diagnosed line problems across the metro area. 

The Area Supervisor checked my line and showed me pictures of the line completely ravaged by squirrels. Further the box the line connected to to go to my house was failing and was *full* of water. The Area Supervisor basically drained the box, cleaned up the inside of it some, and said a regular Network Tech would be back out to mark for the whole line to be re-run.

The Supervisor cautioned, however, that *ALL* of the lines in my neighborhood were far too old. Apparently it's cable they haven't even used for decades. So likely just replacing my one line would not solve the problems outright and they would come back again.

The Supervisor cautioned that because the line was so damaged that my box would likely just end up full of water again from infiltration through all of the cuts on the line and my codeword errors would come back again.

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A network tech did show up, but he just replaced my box on the line, and said the rest would have to wait for Cox corporate to decide what to do about all of the damaged wires.

As far as I know the lines are still the same ones - still just as damaged - and still in need of replacement.

My Codeword errors did go down for a time after the box was drained & replaced, but they've come back to being just the same, likely because the box is full of water again because Cox never replaced the lines.

Can someone please help me out?

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Modem information based on 6 days of uptime:

Please note that the line comes straight in from the outside and goes through one splitter - provided by Cox - to split the signal between my internet modem (SB6190) and phone line.

Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	94	939.00 MHz	0.20 dBmV	38.98 dB	401	8668
2	Locked	256QAM	73	813.00 MHz	0.60 dBmV	38.98 dB	341	9255
3	Locked	256QAM	74	819.00 MHz	1.00 dBmV	38.61 dB	501	8932
4	Locked	256QAM	75	825.00 MHz	1.00 dBmV	38.98 dB	368	9163
5	Locked	256QAM	76	831.00 MHz	1.30 dBmV	38.98 dB	369	9141
6	Locked	256QAM	77	837.00 MHz	1.00 dBmV	38.98 dB	409	9276
7	Locked	256QAM	78	843.00 MHz	0.90 dBmV	38.98 dB	501	8999
8	Locked	256QAM	79	849.00 MHz	0.90 dBmV	38.61 dB	358	9357
9	Locked	256QAM	80	855.00 MHz	1.40 dBmV	40.37 dB	429	9318
10	Locked	256QAM	81	861.00 MHz	1.50 dBmV	38.98 dB	585	9296
11	Locked	256QAM	82	867.00 MHz	1.20 dBmV	38.98 dB	560	9198
12	Locked	256QAM	83	873.00 MHz	0.70 dBmV	38.98 dB	537	9246
13	Locked	256QAM	84	879.00 MHz	0.50 dBmV	38.61 dB	582	9603
14	Locked	256QAM	85	885.00 MHz	0.70 dBmV	38.98 dB	421	8697
15	Locked	256QAM	86	891.00 MHz	0.60 dBmV	38.98 dB	487	9955
16	Locked	256QAM	87	897.00 MHz	0.60 dBmV	38.98 dB	455	9892
17	Locked	256QAM	88	903.00 MHz	0.10 dBmV	38.98 dB	803	7642
18	Locked	256QAM	89	909.00 MHz	0.00 dBmV	38.61 dB	1911	10072
19	Locked	256QAM	90	915.00 MHz	0.00 dBmV	38.61 dB	648	9667
20	Locked	256QAM	91	921.00 MHz	0.60 dBmV	38.98 dB	823	9561
21	Locked	256QAM	92	927.00 MHz	0.50 dBmV	38.98 dB	549	11264
22	Locked	256QAM	93	933.00 MHz	0.10 dBmV	38.61 dB	516	9846
23	Locked	256QAM	95	945.00 MHz	0.40 dBmV	38.98 dB	1066	9603
24	Locked	256QAM	96	951.00 MHz	0.90 dBmV	38.98 dB	821	13615

Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 kSym/s	30.80 MHz	40.50 dBmV
2	Locked	ATDMA	4	5120 kSym/s	37.30 MHz	42.50 dBmV
3	Locked	ATDMA	2	5120 kSym/s	24.30 MHz	42.50 dBmV
4	Locked	ATDMA	1	2560 kSym/s	19.40 MHz	42.50 dBmV