CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 77580547 19231441 19620879 20442960 21687958 22382951 22822891 23272407 24609044 25079112 25000340 27363119 27598035 27181907 30368491 31605724 31435315 35829670 37672994 38998348 42614634 47277989 50638899 53153295 59414970 141763468 134870875 141979015 141923102 141799332 145534349 136947015 77580547 Correctable Codewords 70385959 102719348 104039461 105992413 108213574 109445900 109928688 110351392 111739252 112034414 111760202 113204010 113143116 112863145 113596457 113670558 113631816 112892582 112253155 111756330 109908603 107127081 104841831 102963447 98035610 19365316 26250537 19163663 19228829 19358805 15645586 24229577 70385959 Uncorrectable Codewords 2598649 38955191 37248486 34489156 31048089 29110672 28210683 27348383 24623292 23871928 24226818 20444260 20271472 20968811 17067628 15764640 15979907 12333779 11137219 10317017 8552211 6689659 5621837 4994859 3675583 7551 21336 7001 6732 6853 3167 14905 2598649 Gigabyte speeds. Upload speed is <3 Mbps, usually around 0.7/0.8 Mbps. Download speed is over 300 Mbps. Downstream Channel Bonding Value Index 21 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 0 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 237000000 213000000 219000000 225000000 231000000 243000000 249000000 255000000 729000000 735000000 741000000 747000000 753000000 759000000 765000000 771000000 777000000 783000000 789000000 795000000 801000000 807000000 813000000 819000000 825000000 831000000 837000000 843000000 849000000 855000000 861000000 867000000 302800000 SNR 36.386890 36.609653 36.609653 36.386890 36.609653 36.386890 36.386890 36.609653 37.355988 37.355988 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.355988 37.355988 37.636276 37.355988 36.609653 36.609653 36.609653 39.12 dB Power Level 6.699997 7.000000 6.599998 6.699997 7.000000 6.500000 6.300003 6.099998 -0.799999 0.099998 0.599998 0.799999 0.700001 0.799999 0.500000 0.500000 0.500000 0.000000 0.099998 0.299999 0.299999 0.200001 0.700001 0.400002 0.599998 0.400002 0.099998 -0.400002 -0.500000 -0.500000 -0.700001 -0.099998 5.000000 dBmV Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 24000000 17600000 30400000 36800000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 40.770599 40.520599 41.520599 42.020599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 8099 6321 6571 6469 7145 7715 7907 8793 12416 12186 12198 12062 11808 11724 11636 11479 11409 11258 11030 10942 10920 10736 10482 10474 10248 9914 9914 9770 9564 9412 9231 8862 28 Correctable Codewords 5419 7009 6642 6645 5865 5196 4908 3851 143 260 126 132 219 163 116 143 92 95 192 167 67 121 247 141 228 433 320 342 418 441 509 757 47 Uncorrectable Codewords 69 124 128 108 79 49 31 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 Yet yal have the nerve to charge me 170$ a month for a 1 gig plan.

I was Data Tier 2 for Residential, something I enjoyed, because I am amongst other things, highly trained in analog and digital communications, with specialized training in Newbridge Mainstreet, Simplex, Micom, Bay networks, Cisco, as well as Microsoft, (MCSE/MCSI) Novell, and more. They combined Data Tier 2 into cag, so instead of having a group that was specialized and highly trained in data communications, (and knew how to troubleshoot and get stuff fixed), now we were Jack of all Trades, and master of none. I can't even begin to tell you how many members of the cag didn't know the difference between POP and IMAP, and I even got text messages requesting email help from CAG members, months after I retired. Instead of keeping a group that was more capable of assisting customers in place, the put us in a position where we now had data/telephone/cable/billing/complaint department/and I don't know who can help you so let me transfer you to CAG, and now all the PREVIOUS CAG members now had DATA added to their plate, and many are STILL not prepared for that because as I said, jack of all trades, master of none.

Looking at your previous posts, you have been having this issue for a while. You have had a technician out but the problem returns. Can you post your signal levels now? Are other people in your apartment complex also having problems, specially with upload? As for your speed, if you are only getting 300, have you considered downgrading to 500Mbps, at least until they can fix the problem? May safe you some money if you aren't getting the speed anyway.

Downstream Channel Bonding Value Index 21 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 0 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 237000000 213000000 219000000 225000000 231000000 243000000 249000000 255000000 729000000 735000000 741000000 747000000 753000000 759000000 765000000 771000000 777000000 783000000 789000000 795000000 801000000 807000000 813000000 819000000 825000000 831000000 837000000 843000000 849000000 855000000 861000000 867000000 302800000 SNR 36.386890 36.609653 36.609653 36.386890 36.609653 36.386890 36.386890 36.609653 37.355988 37.355988 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.355988 37.355988 37.636276 37.355988 36.609653 36.609653 36.609653 39.12 dB Power Level 6.699997 7.000000 6.599998 6.699997 7.000000 6.500000 6.300003 6.099998 -0.799999 0.099998 0.599998 0.799999 0.700001 0.799999 0.500000 0.500000 0.500000 0.000000 0.099998 0.299999 0.299999 0.200001 0.700001 0.400002 0.599998 0.400002 0.099998 -0.400002 -0.500000 -0.500000 -0.700001 -0.099998 5.000000 dBmV Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 24000000 17600000 30400000 36800000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 40.770599 40.520599 41.520599 42.020599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 8099 6321 6571 6469 7145 7715 7907 8793 12416 12186 12198 12062 11808 11724 11636 11479 11409 11258 11030 10942 10920 10736 10482 10474 10248 9914 9914 9770 9564 9412 9231 8862 28 Correctable Codewords 5419 7009 6642 6645 5865 5196 4908 3851 143 260 126 132 219 163 116 143 92 95 192 167 67 121 247 141 228 433 320 342 418 441 509 757 47 Uncorrectable Codewords 69 124 128 108 79 49 31 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1

im really thinking about suing cox if my girl loses her job over this nonsense that always seems to happen. we always have packet loss, it just gets worse sometimes. its been *** for years. i always get told by techs its an outside issue. the ones who ** me tell me its my modem, and i just replaced it today at the cox store so I know that is **. to my knowledge they have never replaced the local box hookup where the main tap goes. gotta love monopolies.

I think it would help if you communicated with your neighbors through Facebook or Nextdoor or even in person. See if they are having the same problems. If so, then that saves you from having to troubleshoot your wiring. If not, can you explain how the coaxial gets from the street to the room the modem is in? Does your apartment have a room where all the coaxial come together?

Forum Discussion

AnonymousCompla

New Contributor II

9 months ago

Very many Correctable, and uncorrectable codewords

CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 77580547 19231441 19620879 20442960 21687958 22382951 22822891 23272407 24609044 25079112 25000340 27363119 27598035 27181907 30368491 31605724 31435315 35829670 37672994 38998348 42614634 47277989 50638899 53153295 59414970 141763468 134870875 141979015 141923102 141799332 145534349 136947015 77580547

Correctable Codewords 70385959 102719348 104039461 105992413 108213574 109445900 109928688 110351392 111739252 112034414 111760202 113204010 113143116 112863145 113596457 113670558 113631816 112892582 112253155 111756330 109908603 107127081 104841831 102963447 98035610 19365316 26250537 19163663 19228829 19358805 15645586 24229577 70385959

Uncorrectable Codewords 2598649 38955191 37248486 34489156 31048089 29110672 28210683 27348383 24623292 23871928 24226818 20444260 20271472 20968811 17067628 15764640 15979907 12333779 11137219 10317017 8552211 6689659 5621837 4994859 3675583 7551 21336 7001 6732 6853 3167 14905 2598649

Gigabyte speeds.

Upload speed is <3 Mbps, usually around 0.7/0.8 Mbps.

Download speed is over 300 Mbps.

Downstream	Channel Bonding Value
Index	21	17	18	19	20	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42	43	44	45	46	47	48	0	159
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked		Locked
Frequency	237000000	213000000	219000000	225000000	231000000	243000000	249000000	255000000	729000000	735000000	741000000	747000000	753000000	759000000	765000000	771000000	777000000	783000000	789000000	795000000	801000000	807000000	813000000	819000000	825000000	831000000	837000000	843000000	849000000	855000000	861000000	867000000		302800000
SNR	36.386890	36.609653	36.609653	36.386890	36.609653	36.386890	36.386890	36.609653	37.355988	37.355988	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.355988	37.355988	37.636276	37.355988	36.609653	36.609653	36.609653		39.12 dB
Power Level	6.699997	7.000000	6.599998	6.699997	7.000000	6.500000	6.300003	6.099998	-0.799999	0.099998	0.599998	0.799999	0.700001	0.799999	0.500000	0.500000	0.500000	0.000000	0.099998	0.299999	0.299999	0.200001	0.700001	0.400002	0.599998	0.400002	0.099998	-0.400002	-0.500000	-0.500000	-0.700001	-0.099998		5.000000 dBmV
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256		OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	24000000	17600000	30400000	36800000
Symbol Rate	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec
Power Level	40.770599	40.520599	41.520599	42.020599
Modulation	64QAM	64QAM	64QAM	64QAM
Channel Type	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
Unerrored Codewords	8099	6321	6571	6469	7145	7715	7907	8793	12416	12186	12198	12062	11808	11724	11636	11479	11409	11258	11030	10942	10920	10736	10482	10474	10248	9914	9914	9770	9564	9412	9231	8862	28
Correctable Codewords	5419	7009	6642	6645	5865	5196	4908	3851	143	260	126	132	219	163	116	143	92	95	192	167	67	121	247	141	228	433	320	342	418	441	509	757	47
Uncorrectable Codewords	69	124	128	108	79	49	31	24	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1

Yet yal have the nerve to charge me 170$ a month for a 1 gig plan.

19 Replies

Replies have been turned off for this discussion

WiderMouthOpen
Esteemed Contributor
9 months ago
Looking at your previous posts, you have been having this issue for a while. You have had a technician out but the problem returns. Can you post your signal levels now? Are other people in your apartment complex also having problems, specially with upload?

As for your speed, if you are only getting 300, have you considered downgrading to 500Mbps, at least until they can fix the problem? May safe you some money if you aren't getting the speed anyway.
- AnonymousCompla
  New Contributor II
  9 months ago
  im really thinking about suing cox if my girl loses her job over this nonsense that always seems to happen. we always have packet loss, it just gets worse sometimes. its been *** for years.
  
  i always get told by techs its an outside issue. the ones who ** me tell me its my modem, and i just replaced it today at the cox store so I know that is **.
  
  to my knowledge they have never replaced the local box hookup where the main tap goes.
  
  gotta love monopolies.
  - WiderMouthOpen
    Esteemed Contributor
    9 months ago
    I think it would help if you communicated with your neighbors through Facebook or Nextdoor or even in person. See if they are having the same problems. If so, then that saves you from having to troubleshoot your wiring. If not, can you explain how the coaxial gets from the street to the room the modem is in? Does your apartment have a room where all the coaxial come together?

AnonymousCompla

New Contributor II

9 months ago

Downstream	Channel Bonding Value
Index	21	17	18	19	20	22	23	24	25	26	27	28	29	30	31	32	33	34	35	36	37	38	39	40	41	42	43	44	45	46	47	48	0	159
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked		Locked
Frequency	237000000	213000000	219000000	225000000	231000000	243000000	249000000	255000000	729000000	735000000	741000000	747000000	753000000	759000000	765000000	771000000	777000000	783000000	789000000	795000000	801000000	807000000	813000000	819000000	825000000	831000000	837000000	843000000	849000000	855000000	861000000	867000000		302800000
SNR	36.386890	36.609653	36.609653	36.386890	36.609653	36.386890	36.386890	36.609653	37.355988	37.355988	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.355988	37.355988	37.636276	37.355988	36.609653	36.609653	36.609653		39.12 dB
Power Level	6.699997	7.000000	6.599998	6.699997	7.000000	6.500000	6.300003	6.099998	-0.799999	0.099998	0.599998	0.799999	0.700001	0.799999	0.500000	0.500000	0.500000	0.000000	0.099998	0.299999	0.299999	0.200001	0.700001	0.400002	0.599998	0.400002	0.099998	-0.400002	-0.500000	-0.500000	-0.700001	-0.099998		5.000000 dBmV
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256		OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	24000000	17600000	30400000	36800000
Symbol Rate	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec
Power Level	40.770599	40.520599	41.520599	42.020599
Modulation	64QAM	64QAM	64QAM	64QAM
Channel Type	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
Unerrored Codewords	8099	6321	6571	6469	7145	7715	7907	8793	12416	12186	12198	12062	11808	11724	11636	11479	11409	11258	11030	10942	10920	10736	10482	10474	10248	9914	9914	9770	9564	9412	9231	8862	28
Correctable Codewords	5419	7009	6642	6645	5865	5196	4908	3851	143	260	126	132	219	163	116	143	92	95	192	167	67	121	247	141	228	433	320	342	418	441	509	757	47
Uncorrectable Codewords	69	124	128	108	79	49	31	24	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1

Forum Discussion

Very many Correctable, and uncorrectable codewords

19 Replies

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