Forum Discussion

mrfillbert's avatar
mrfillbert
New Contributor
4 years ago

CM Error Codewords.

Internet drops like every 3 min. heres my CM Errorcodewords.

Downstream
Channel Bonding Value
Index
4
1
2
3
9
10
11
12
17
18
19
20
21
22
25
26
27
28
29
30
33
34
35
36
37
38
41
42
43
44
45
46
159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
801 MHz
783 MHz
789 MHz
795 MHz
831 MHz
837 MHz
843 MHz
849 MHz
879 MHz
885 MHz
891 MHz
897 MHz
903 MHz
909 MHz
927 MHz
933 MHz
939 MHz
945 MHz
951 MHz
957 MHz
357 MHz
363 MHz
369 MHz
375 MHz
381 MHz
387 MHz
405 MHz
411 MHz
417 MHz
423 MHz
429 MHz
435 MHz
300 MHz
203600000
SNR
40.3 dB
40.4 dB
40.4 dB
40.2 dB
39.8 dB
39.9 dB
39.7 dB
39.7 dB
39.4 dB
39.4 dB
39.2 dB
39.1 dB
38.8 dB
38.6 dB
38.7 dB
38.8 dB
38.6 dB
38.6 dB
38.6 dB
38.7 dB
41.6 dB
41.4 dB
40.9 dB
41.1 dB
41.0 dB
40.9 dB
41.4 dB
41.3 dB
41.4 dB
41.3 dB
41.4 dB
41.6 dB
43.0 dB
NA
Power Level
6.8 dBmV
6.6 dBmV
6.7 dBmV
6.7 dBmV
7.1 dBmV
7.2 dBmV
7.0 dBmV
7.1 dBmV
6.2 dBmV
6.0 dBmV
5.6 dBmV
5.6 dBmV
5.2 dBmV
4.9 dBmV
4.9 dBmV
5.0 dBmV
4.6 dBmV
4.7 dBmV
4.7 dBmV
4.8 dBmV
7.3 dBmV
5.8 dBmV
4.9 dBmV
4.7 dBmV
4.7 dBmV
4.8 dBmV
5.5 dBmV
5.5 dBmV
5.6 dBmV
5.8 dBmV
6.0 dBmV
6.3 dBmV
7.1 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM

Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
16 MHz
23 MHz
29 MHz
36 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
40.8 dBmV
41.0 dBmV
43.5 dBmV
43.5 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA

CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
2017764903
2100260053
2097286787
2100494567
2100830522
2101002364
2101178489
2101340498
2101505110
2101689968
2101874649
2102073900
2102240692
2102417491
2102590426
2102757952
2102914208
2103095549
2103286132
2103462806
2103571406
2103746946
2103925072
2104106048
2104273792
2104513417
2104700541
2104828848
2105060925
2105232604
2105248492
2107258726
2017764903
Correctable Codewords
3026093
13876
4037
4273
3839
3915
3957
4058
3827
3901
3645
3878
3787
4236
3555
3554
3235
3451
3449
3365
43991
43647
41386
39578
35995
34173
28787
27451
25402
23699
22797
22075
3026093
Uncorrectable Codewords
127736
43479
10524
10640
9909
10222
10506
9882
10085
10096
9941
9876
11237
10501
9686
9633
9306
9116
9216
8685
28983
28555
27631
26172
25221
23750
21940
21906
19837
19182
19633
20566
127736

2 Replies

  • Dave9's avatar
    Dave9
    Contributor III

    I think the uncorrectables are much too high. There are different opinions out there but I think uncorrectables should basically be zero and correctables should be a very small number (maybe less than 20 per day). The exception is the OFDM channel where it's normal to see a huge number of correctables, but uncorrectables should still be zero.

    Signal strengths look good. Did you confirm that all connections are tight? Loose connections can let in noise and that causes errors.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    Hello Mrfillbert,

    I know how an intermittent signal is quite frustrating. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator