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Trader's avatar
Trader
New Contributor II
5 years ago
Solved

3rd time in two days my Cox down due to outages.

3rd time in two days my entire Cox services are down due to outages. Can you please get this fixed so it stops happening?!? I'm not able to work most of the day due to this. Sitting in chat for over ...
  • CrystalS's avatar
    CrystalS
    5 years ago
    I apologize that our representative didn't have outage info when you called. It takes a few calls from customers who connect to the same node (like your neighborhood) before an outage is triggered. I'd like to check on this for you! If you can, please email cox.help@cox.com with your full street address. Also, encourage your neighbors to call us. It will help us to more quickly pinpoint the issue and get it resolved.

    Crystal
    Cox Support Forum Moderator
CrystalS's avatar
CrystalS
Former Moderator
I apologize that our representative didn't have outage info when you called. It takes a few calls from customers who connect to the same node (like your neighborhood) before an outage is triggered. I'd like to check on this for you! If you can, please email cox.help@cox.com with your full street address. Also, encourage your neighbors to call us. It will help us to more quickly pinpoint the issue and get it resolved.

Crystal
Cox Support Forum Moderator
Trader's avatar
Trader
New Contributor II
5 years ago

Any update on why this is happening please?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Trader


    The last outage was on 7/25/19 if you're still having an issue please email the full-service address and name on the account to cox.help@cox.com. This will allow us to take a closer look.


    Jonathan J
    Cox Moderator