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SteveK08's avatar
SteveK08
New Contributor II
21 days ago
Solved

Email Transition - Lost Outlook Subfolders

Hey all, I transitioned to Yahoo today and established credentials and everything without a hitch. (I didn't use the password generation, FYI) The problem is I cannot see my many inbox subfolders in...
  • SteveK08's avatar
    SteveK08
    20 days ago

    I am happy to say that newly-created Yahoo folders DO show up in Outlook so you can create like-named folders to match your missing Outlook folders and move all the messages from old to new. Here's the workflow I used:

    • Open Yahoo mail (Webmail in my case).
    • Open one of the folders that's missing in Outlook.
    • Select all messages (conversations in Yahoo Speak)
    • Click the move button
    • Create a new folder or select one you've already created
    • Watch them move

    Make sure you get them all moved before deleting the old folder. The system will only move 100 conversations at a time. And give Outlook some time to download it all. It took me several minutes on a fast connection.

    Hope this helps!

     

    Steve

  • patti_rose's avatar
    patti_rose
    New Contributor III
    21 days ago

    Hi Lisa!  I appreciate your quick reply, but, the link you posted doesn't answer our questions about folders and subfolders stored in Outlook.  

    Will our subfolders still be in Outlook once we transition to Yahoo?  

    I understand that the subfolders will be in Yahoo, but will they also remain in Outlook?

    Thx,

    Patti

    • MichaelJ's avatar
      MichaelJ
      Moderator
      21 days ago

      Hi patti_rose,

       

      I apologize for the inconvenience, however, folders created in Cox Web Mail will transition over, however, Outlook is a separate program and the folders are not part of Web Mail. In my experience, when my email transitioned, I still see the folders I created in Web Mail in Yahoo Mail, but any folders in Outlook are no longer in Outlook,

       

      Thank you, 

       

      Mike 

      Cox Support Forums Moderator

      • SteveK08's avatar
        SteveK08
        New Contributor II
        21 days ago

        So Mike - can we recreate our missing folders using Yahoo Mail, transfer items from our old Outlook folders into those new folders, then expect to see the new Yahoo folders in Outlook?  That would work.

        What the heck - I'll give it a try and report back here.

         

        Steve