Contour On Demand
Why has Cox contour on demand had so many issues as of late when trying to watch on browser? Almost all of the saved shows are missing episode recordings in between or not updating at all. Or when they do have the episodes available they will freeze part way through the episode and never be able to get past the apparent glitch in the episode. Why market the on demand feature with how much we spend for it to not even work properly?
No audio again...but ONLY on Fox News Channel...again!
I am in the Phoenix area and this is happening again as I write this message. This audio "mystery" is becoming a common event, at least four times in the past few weeks that I'm personally aware of, and very frustrating! For extended periods of time, the audio goes out on Fox News Channel only. Audio on all other channels on my Cox Contour system work just fine! I took the time to deal with Cox support a few weeks ago. They were presumably unaware of any such problem but had me turn on all eight of my TVs throughout the house so they could remotely reboot the boxes. After 45 minutes of jumping through hoops, the rebooting was complete and all TVs had the audio restored. Unfortunately, about 90 minutes later, the audio on Fox News went out again. The only explanation offered by Cox support about why this audio issue exists only on Fox News Channel was "this must be an issue related to the Fox broadcast transmission network". I understand that technical issues happen but this is a chronic problem being experienced by MANY Cox customers in the Phoenix area that routinely watch Fox News. That must represent a lot of people; why is Cox not on top of this issue and helping to isolate and resolve this problem for a significant part of their customer base?
Sound loss MSNBC
Repeated loss of sound on MSNBC. This seems to occur 3 to 5 monthly. Often the sound loss occurs late in the afternoon/early evening and sound does not return until the next day. This past weekend we lost sound on Channels 10 and 12 briefly. The tv was reset several times to on avail. Any advise?
Contour Cloud vs DVR
I have had nothing but problems with the cox DVR. Recordings were missed due to “the dvr being full”. I was only using about 10%. I was in the hospital for a while and looked forward to coming home and watching my taped shows. There were about 15 that didn’t record. I called Cox and insisted I don’t pay for the time my programs weren’t recording. They pro-rated my bill. I have had to do this on numerous occasions. Be prepared to spend an hour on this. For the most recent issue they sent a tech who switched me to the Contour box with the cloud. I HATE it! Here are the things that need to be fixed: 1- I used to be able to pause live tv for up to an hour and now it’s only about 10 minutes. 2- while watching different channels I was able to go between the channels and rewind to the spot where I left off. This was great for going between two shows. New contour doesn’t do this. I basically have to record EVERYTHING in order to be able to watch shows I would normally just rewind. Small but annoying. -3 recording space fills up quickly. I know it’s “in the cloud” but that’s an annoyance too. 4- it’s a very small thing but I hate the ads/channel info, etc that show up in the guide. I don’t want them and I already have most of the channels they are pushing. Seems minuscule but I liked being able to see all the main channels (5-10) on one page of the guide. I know that’s not a big deal but it’s still an annoyance. Just not user friendly. 5- the new remote is horrible. When rewinding or fast forwarding it kind a freezes a bit so you don’t really see where you want to stop. It ff too far so then I have to rewind to get it back to the right spot. Then it rewinds quickly very far back. Going between channels used to be one step but now it’s two. The remote is heavier and the buttons aren’t great so with ALL of this extra use and the remote itself my hand really hurts now. Also good luck finding the tiny “delete” button. 6- the volume button rarely works. Sometimes you can get the button just in the right spot and it will work but most of the time it doesn’t. I have to use my TV remote for volume. Tech told me all of the standard DVR’s are refurbished and after time the hard drive stops working. When they refurbish they may see that the hard drive is ok, not knowing it’s about to stop working. Of course every time this happens I lose all of me recorded shows and also have to set up my recordings. I have to take pics of the screen to be sure I set up everything I want. Yes I know I wouldn’t lose this on the new machine (also refurbished - seems like they have NO machines that are not refurbished)since it’s in the cloud, but other than that this “new” machine is horrible. It’s not user friendly and oddly enough it does LESS than the old dvr. - I would like for cox to make changes to at least make this contour as user friendly and good as the old dvr. A newer machine should definitely be better and it definitely is NOT. As I type this, I had a show on (which I had to record to just watch it) and it diverted to the screen with all different screens telling you stuff while whatever show is on tv is in the background. Hit play and it will just open whatever is on tv - not to the recording I was pausing. I will be looking for other alternatives that give me the same smooth use as the old one (except for the box issues). Too bad cable companies are a monopoly and don’t offer any other cable company choices. You can only get what is in your area and unfortunately I am in an area that only gets cox. That’s a whole other thing to get into which I won’t now. Something has to be done so that we have choices for our providers no matter what area you’re in. This would make all of the companies step up to the plate having actual competition. As another poster said, we pay a LOT for cox and it is substandard. If cox sees these forums I hope they take some action to improve. Also I’m trying to add a tag and it’s not possible. COX - get your act together!!!!!!!!
DVR box
I had the big DVR box. It started messing up so I had to go get a new one , they gave me a new small one as he said the big ones are old. He said all I would need to do is plug it up. When I did that I keep getting that my cables could be loose and it won't do anything else! But the two cables are not loose? Any ideas?
Remote new cable box
I swapped the older cable box for the new one bcs I was not getting all the HBO channels. The remotes that go with it are not user friendly. It will not adjust the volume! That’s the issue. if you enter a channel it does not go there you have to re push the center and hope your finger doesn’t hit the sides. Why such a poorly made remote! I have a Sony Bravio TV. Why will the remote not work.Missing Ep 4 Showtime Woman in the Wall
I used to watch showtime on their app but now the only way to watch it without paying for paramount+) is with my showtime cox cable subscription. I finished The Woman in the Wall episode 3 and just noticed episode 4 is not available on demand, it skips to 5. Where is Ep 4?Loss of Audio
I'm having a problem losing audio with MSNBC. Most evenings I lose audio & it always happens immediately after the SilverSea commercial when a commercial for a local (Phoenix) area business comes on. This sounds crazy I know but I have at least a dozen such events saved on my dvr. I have to reboot to get the sound back - about 12 minutes. And yes, I have tried the various audio (non) fixes with Cox personnel and they do not work. Can't keep Cox tv if this is not resolved.
Multiple DVR Issues
We've had the Contour Preferred DVR plan for about a year. Last spring, we had to replace the box because it would freeze up and take up to 10 minutes to reboot. We lost a lot of recordings when we replaced the box. In the past few weeks, we've been having multiple issues. Pixelation issues including: video freezes while sound continues, video breaks up while sound continues, and both picture and sound are garbled. Playback freezes, then restarts Playback freezes, then on screen prompts to delete the recording (even if it's only 5 minutes into an hour recording) I've rebooted the box and checked to make sure the connections are tight. We don't watch shows live very oftern, but have noted very minor pixelation, but no where near what shows up on the recordings. This has been getting worse and is even occurring on some shows that were recorded about 5 months ago. I'm guessing the box is failing, so we've been furiously trying to get caught up on some series that we had been recording for months before I try to get a new box. Any suggestions on other things I might try to address the issue?Show interruptions
Over the last 3 months, various shows and channels shows will just go blank for 20 secs give or take, or you will loose audio for the same length of time, flashes an excerpt of a commercial, then goes blank. This happens on all tvs, in different rooms and on different channels. Logically it indicates the tvs. Individual boxes are ok. Cables have been removed and/or replaced. It is becoming a nuisance, and I am missing a lot of shows. You really can miss a lot of the shows. I have refreshed the system, reset the devices and I thought this forum might be helpful. I have tried to chat with your team snd that is not working for me (might be my account).
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