Tuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without issue for 2 months. At 2 am a week ago, I could not receive any channels. When I unplugged the HSC tuning adapter - everything returned to normal. I replaced the Cable Card - no effect A COX tech spent 2 hours in my house and was unable to find the problem. He verified that all my wiring, splitters, and signals to the unit were fine. He replaced all the cable and splitters. I replaced with TIVO with a new ROAMIO - No change - Nothing will work once I plug in the Tuning Adapter. COX sent me a new Tuning Adapter (HSC) and everything worked for about 24 hours - then, once again at 2 am - the problem returned. No channels unless I unplug the tuning adapter. I have changed all the USB cables, twice, changed every component in the system, twice, and watched the COX tech work on the problem for 2 hours - Nothing. I have an open support ticket, but no one ever updates the status. Any suggestions? Firmware updates?
Over charge by Cox
We have had MLB.com for years and pay $150/year for it. It can be accessed on our computer or on our television. Cox is now trying to double charge for it saying we requested extra innings (whatever that is) I filed a complaint to the Better Business Bureau because they wouldn't remove it. It's relatively easy... if you have an overcharge, don't let them get away with it.
Why did my DVR stop recording certain episodes of shows set to series recording?
I have several television shows set to series recording, and recently noticed that I’m missing weeks of recordings. I have the TV shows The Voice, Abbot Elementary, etc set for series recording and it’s skipped 4 to 5 episodes and picked up weeks later after all of those missing recordings. When I attempt to play the recordings, they are only available on Peacock so I just was forced to pay for subscription to Peacock. If I want to watch my shows, why is that so when I pay for Cox Cable already and was able to record in the past? Help, I called Cox and was told that it’s something to do with the actual TV channel prohibiting me from recording, but I for Service and expect to be able to record so where’s my refund? lol help fix this
Webco advertisement when tv turned on
When the tv is first turned on, a Webco advertisement appears rather than going to a tv channel. It is supposed to go away with the push of any button on the Contour remote, but it doesn't. None of the buttons do anything. We have to just wait for up to 2 minutes for the channel to come on. We've set the privacy and notification preferences, but nothing changed.UPSET
It is Sunday, April 21st. We have had no cable Tv since 12:50pm today. It is now 8:11pm. We have been customers for 19 years. This is utterly unacceptable and disgusting to not have service for my household when I pay such high costs each month. I am not happy and you will be crediting my upcoming bill. I am now receiving texts from Cox Saying service will be restored at 10:20pm. The first restored service was 2:20pm this afternoon. This has ruined our weekend and I am so unhappy WE HAVE NO TV Sunday April 21, 2024
Worse service
Cox has the worse service in the world I pay over $200 for **bleep**ty service every night for the last 10 days my service keep cutting in and out. I wouldn't recommend Cox to anyone even if they were giving the service away for free.I would be quick tell people they do better using and antenna you'll get the same results.
Follow up to Cox notice
I recently posted a question about an equipment update from COX. A moderator, DannyS replied that the update involved new Tuning Adaptors. Strangely, DannyS disabled replies, so I'll start another thread with my follow up questions. As stated in the original post, my tuning adaptors were updated about a year ago. Are you really going to update them again or is this an error. I finally got a hold of a real person at Cox. She stated that the update involves new Cable Card, not Tuning Adaptors. She seemed to know what she was doing and was fully aware of the fact I had new tuning adaptors. She has send me two now cable cards. So... What's really going on? Thanks,Contour 4K Wireless box
I have the Cox Wireless 4K Streaming box. Model Xi6-A. I keep getting this error It started a few months back with one of my boxes. So I returned it to the COX store and got a new one. Then the new box started to do the same thing. I have 2 other boxes same model and they work fine. My Pano modem is just fine, not connection issues at all. I would take this box to the store and get a new one, but worried that it will happen with the new one too.Crappy Tv service & no help from technical support
On Monday evening, my cable started acting up, which it has done before but usually fixes itself. This time it did not. I tried everything they say to do. When I try to reset it through the app, it doesn't work. (and the fact that I have to login EVERYTIME to the cox app is really annoying!!) On Tuesday, I returned the box, which I have done SEVERAL times before. Hooked up the new box, same thing. Just shows a single letter or something on the box and does absolutely nothing. Contacted support, they couldn't send a signal because my box wasn't online or something. So, on Thursday, I again returned the box and got a new one, same thing again. Still technical support couldn't do anything, so had them send out a tech person on Friday. He came & couldn't figure out what was wrong. Said I needed some other type of box & he supposed to bring it today. Contacted support last night, to see if I could get some kind of credit because I haven't had service for 5 days, after chatting with someone for almost an hour, then for some reason transferring me to someone else, I'm told they only give credit when there's a power outage. So, they know i don't have cable, it's something with their equipment & they have no clue what is wrong, yet they can't give me a credit for 5 days??? The fact that every time I have had to return a box (which has been a lot) that they don't even ask what is wrong with it, says a lot to me. I think they know their equipment sucks & just don't care. I am so close to getting rid of them all together for cable. We have nothing but problems with them. My bill keeps going higher & the service gets worse. If I had another option for my internet service, I would change that too. I am in Louisiana and have limited options for cable/internet. I've been with them for over 22 years, and they still can't help me.
Bally Sports Sun Tiling - Pixelating
For the past 2 weeks, Bally sports Sun on channel 43 in Destin, FL (Pensacola-Gulfcoast channels) is pixelating so bad that I can't watch the Rays games. I have called Bally. They say reboot! duh. Doesn't help. I call Cox and they say "interference" no. The modem is next to the TV. TV, modem, router, all unplugged, rebooted. It's the only channel that does this. I see online that Bally channel does this with Xfinity too. So it's Bally's fault, right? why is it that neither will take responsibility for this signal? I have to pay a higher tiel for cable just to get this channel. it's worthless. If you know what I can do or who to call and bypass, let me know. ~Holly
Contour 1 more versatile then Contour 2- can't go back.
Contour 1 DVR box was much much more user friendly than contour 2. You could choose a channel, leave it on for a minute, go to another channel, do the same, and both would allow rewind to go back an hour. Now, you can only go back as far as the channel was chosen, just a few moments or even seconds. We want to go back to contour 1, but Cox can't go backward in firmware, only forwards. That makes my perfectly functional contour box a boat anchor. We went to 2 to upgrade, but it's more of a downgrade, in all the functions that we use the most. You don't know that till you try it, then it's too late to go back if you don't like it. That leaves the only other option to find another provider, but unless you can try it first BEFORE you buy it, you'd be in the same boat of having an interface you that isn't what you want. C1 was not broken. Why they "fixed " it I have no idea. They even took the clock off the box . Annoying.Picture trouble
I've been having trouble with pictures freezing or breaking up. I was also getting the message that 'we're having problems on our end - station not working - try again in a few seconds. I thought it might be my old Contour 2 box - I went to the Cox store in Fairfax and swapped out my old box. I installed my new box with the new remote and wiring - same problem. "there seems to be a problem on our end - wait a few seconds and try again. Other stations either freeze or break up. I checked all my connections - all tight. Is Cox having problems? I haven't checked outside. Inside I only have the 1 box and 1 TV and everything's tight. I've tried refreshing the system and rebooting - no effect. What's going on? Your website says there's no problem.
smart tv can't connect to cox cable via cox internet
My smart tv (insignia) is connected to the internet and I can access Netflix, etc. However, I am also a cox cable customer but have recently been moved to cox tv - no longer cable (can't remember what this is called). Is there a way to watch my cox live tv channels?
Daily recorded shows missing in web browser
I use Edge in Windows 11 for most of my viewing, and several times over the last couple of weeks, my recorded shows newer than a few days to a couple of weeks become unavailable. They're present in the phone app and my XG2 box, so this is a browser problem. Unfortunately, quitting the browser and restarting doesn't typically help, but it does randomly start working again at some point. Like right now. This was the second time while composing this message that I quit Edge and restarted it, and the second time, all my programs recorded Monday showed up. I'm talking about CNBC weekday programs, The 11th Hour with Stephanie Ruhle, Erin Burnett, etc. Before they came back, The Whole Story with Anderson Cooper from 4/7 (Sunday) was the first show to appear under "Saved / Recordings" viewed by "Most Recent", while for other programs like Fast Money, I would see the latest recording typically dated 3/28 or thereabouts. Now, Stephanie Ruhle appears first in the list, as it always does at this time of day when everything is working correctly, with 17 shows in front of Anderson Cooper, and all the recording that should be there for each show are there again. Please fix.
Scrambled channels
I have been having an issue with TV channels being scrambled especially cbs nbc ,and several other ones and it’s been going on for weeks. I have tried rebooting several times I’ve tried changing my HD cables. Nothing works in here lately when I go to watch ID channel or LMN they are scrambled also.DO NOT USE COX COMMUNICATIONS for your home TV cable service!
I just posted this on Google reviews. Please be aware of what is going on with returns and my opinion of how they are scamming people with their UPS return service.*********************** DO NOT USE COX COMMUNICATIONS for your home TV cable service! In my opinion their return equipment service option is not reliable and they are difficult to work with. I moved in February and followed their lousy return process for equipment using UPS. I brought my equipment in, the counter person at UPS scanned the device, gave me a receipt and I was on my way. Then weeks later, I started receiving phone calls telling me to return the equipment or face a fee of $150. I explained over and over that I returned the device and provided the UPS tracking number showing receipt at their AZ return center that was signed for by “Aragon”. Each time they would say, ok we will notate the account as equipment received. Despite communicating the UPS number, this continued on as I saw I had a balance due of $150 on my closed account! I called in to Cox to find out what the issue is and why they would not recognize my return. Now they say that the device number they had on file for my Contour box was not returned. A tracer was put on it and I had to wait a week to find out that they continue to say I did not return the contour box. They cannot tell me what was returned by me, based on the scan of the equipment that UPS did and that “Aragon” signed for. They just continue to repeat that I owe $150 for the box and that I am now going to collections if I don’t pay their extortion equipment fee. I have perfect credit, have no reason to keep their box, and will probably have to pay their extortion fee in order to settle this! I was a customer for 7 years and never had a late payment. I have to guess that a mistake was made by Cox when the box was originally sent to me since the equipment serial number does not match what they have on file. I even contacted UPS and they confirmed they scan the equipment to get the number, and do not manually enter it. Please think carefully about choosing these clowns 🤡 for your home TV Services. You use the return service they provide, then they will say it wasn’t the equipment you had, but cant tell you what you returned! Tell your friends as well. Now I am setting up service at my new home, I absolutely will not use Cox after this horrible experience where I am being held hostage regarding an equipment return I absolutely did according to their instructions.NESN red sox no audio/video glitches
what’s the issue with these broadcasts? there have been constant glitches in the video where it repeatedly skips back a fraction of a second and there is NO AUDIO, even during commercial breaks. there haven't been any banners streaming across from NESN saying there is a technical issue on their end so…I can't access my recordings
Just this morning I wanted to see my recordings, so I went to Contour, then Saved and what came up wasnt my recordings but Scheduled. All the options are For You, Schedules, My List, Purchases & Playlists. That's it. Under Scheduled is has You have no scheduled reminders in the next 14 days. I've tried to hit the down arrow hoping to change the View to something other but it won't go down. does anyone have any suggestions?ABC Network Content has audio sync issues
It’s been going on for a good two weeks now. Network shows like The View, ABC nightly news, etc are all affected. Not local content, and mostly not commercials. Not NBC, CBS, or any other channel, DVR, On Demand, etc. COX (Tulsa, OK) tech support hadn’t heard of the issue prior to my call 3/26. We did a reboot of all equipment (I have fiber optic and wireless boxes), no change. I’ll maybe call them back again if I learn that I am the user who has the issue. Anyone else out there?Spontaneous Deletions from Contour DVR
We had some issues with a previous DVR, so since our most recent replacement, we've been keeping closer track of recordings and capacity. Last night, we had 293 recordings reported a utilization of 40%. When we checked this morning, the box reported 221 recordings and 29.2% utilization. OVER 60 RECORDINGS DISAPPEARED OVERNIGHT! There were some deletions of episodes recorded in February and early March, but for the most part, every episode that was recorded Thursday 3/21, Friday 3/23 and Monday 3/25 has disappeared. They do not show up under recently deleted. l the series recordings appear to be recording today (3/26), so far. Whenever we set a series recording, we always chose "Save Until Capacity (up to a year). We also always chose to record "new and repeat episodes" and to Keep "All Episodes" We had issues with pixelation on a previous box, and have not had a recurrence with the new box, however this would seem not to be a hardware issue. Any thoughts or suggestions would be appreciated.Tv service is unreliable in my area.
I'm in SE Ocala. Earlier this month Cox was having complete outages in my area. Lately,10-7 days, I've been getting TV outages. One went out for over a day 3 or 4 of them were for part of the day. Today it has been out since about 6am. Each time I called I went through the reboot routine. Each time it was a different tech I talked to. 3 of the times they were going to schedule a home visit but found there was an outage in my area. Each time that happened the useless Cox outage map showed no outages. Today I lost contact when the tech was about to scedule a home visit. He did not call back. I would like to know if Cox is having outage problems once and forall. If so, what's the estimated time of repair. And do not charge me for TV serives until the problem is fixed.
Viewing a sports program while still recording
We often have a problem when watching a sports program that has been recording but hasn't finished yet. While viewing the recording and then fast forwarding it often goes back to the beginning. We then need to fast forward to try to find where we were. Seems to only happen when viewing a recording that hasn't finished yet. We have the Panoramic Wi-Fi with DVR in the cloud and mini cable box. Not sure if that makes any difference. It's very frustrating.
TV
Cox TV Forum Discussions3,693 Posts
