No play back on 1 room DVR.
When trying to watch anything recorded on DVR, it freezes and will not fast forward. This is only on 1 DVR. TV is working fine
Forum Discussion
4 Replies
Hi SandiB5460
We want to help get this fixed. there may be a signal issue when the program is recoding causing the playback to freeze. Please contact us privately so we can look into this with you. Our email address is cox.help@cox.com.
The symptoms you describe occur when there's a signal issue. Live TV may work normally, but remote commands may fail. When you press a remote button for a cable box function (pause, reverse, FF, etc.), the box sends a command to a Cox server which sends back a reply. Playback will freeze if the reply from the server is never received. This would also apply to live TV when selecting pause, reverse and/or FF). TV commands (on, off, volume change) are unaffected.
Live TV ff and rewind work fine and streaming works fine. Just issue with DVR recording playback
It could be a defective DVR. It would require a bit of effort, but before swapping it and losing all of your recordings, you could try testing it at a different cable outlet.
