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New Contributor
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Youtube/Amazon Prime freezing and closing out.
While watching some of the third party apps (youtube, Amazon Prime) on Cox, the channel randomly freezes and closes out. Or i get an error message saying check incoming connections. Sometimes it just defaults back to the channel. Other times it ends up rebooting. Its a pain having to stop and reset everything.
WiderMouthOpen
+6 more
Esteemed Contributor III
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Do you have more then one box? If so, have you tried swapping them? Does the problem follow the box?
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LatitiaS
+2 more
Moderator
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That sounds incredibly frustrating and I am so very sorry to learn of your troubles. Please send us an email to Cox.help@cox.com with your full
name and address. I would like to start by checking your equipment diagnostics.
we look forward to working with you.
Latitia
Cox Support Forums Moderator
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CuriousJ
+3 more
Contributor
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I constantly have problems with 3rd party apps on Cox. Have to watch on my iPad, then they work fine.
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