joelgb's profile

New Contributor II

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3 Messages

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Wichita KS CableCard now has DRM

Hello,

I'm in the Wichita KS market and have used a CableCard with an HDHomerun prime for several years.  Starting yesterday morning, I lost all non-local channels.  After talking with Tech support, we repaired my cablecard and did a channel scan.  The channels came back, but they all now have DRM, meaning I can no longer watch any of them.

There are similar posts of this happening recently in other areas and in some (Tulsa, OK - Omaha,NE) It sounds like the DRM was later removed.  How can I get Cox to remove the DRM for cablecards in the Wichita/KS market ?

Thank you,

Joel

- PS - I'm able to tune test channel 1987 without issues, however the "test" channel for the recent changes was not set up with DRM.

New Contributor II

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2 Messages

Same here, Wichita market CableCard user.  DRM broke all the channels except local just a couple of days ago.

Moderator

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4.3K Messages

Thanks for bringing this to our attention! I've reached out to our video specialists in Kansas regarding the DRM tag. I'll follow up as soon as I have further details. -Becky, Cox Support Forums Moderator

New Contributor

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2 Messages

Thanks, becky -- I'm also seeing the same issue in the Wichita area, and am anxious to be able to access subscribed channels again!  Please keep us posted!

New Contributor II

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3 Messages

I had a call yesterday with two gentlemen. It was explained that the DRM change is permanent. During the call I asked about other markets and them having DRM removed after this change - they shared that the other markets have had DRM re-enabled and that DRM on CableCard channels is now a permanent, Cox-wide setting.

Today I canceled my Cable TV service. It was fun while it lasted. RIP CableCard.

-Joel

New Contributor

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1 Message

Pissed off in Fayetteville too. Only getting basic cable channels on my cablecard now. 

New Contributor

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1 Message

Just saw this thread, I have same problem in Holiday Island, non local channels have audio and no video.   I have had similar problems before but usually somehow corrected in a couple days.  Cox support via txt seemed to stay away from the tagging of the content, but agreed to pass the issue up ???  Again tried to sell us on Contour.

Moderator

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2.3K Messages

@Donvandy, We may need to take a closer look at your account. Please send us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

New Contributor II

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4 Messages

To be clear, "DRM" is the wrong terminology to be using.  Obviously, DRM has always and will always be used for cable cards - it's the whole point of the cable card.

What we are really asking about is the Copy Flag being set to something other than Copy Freely, which is what it has always been in my market for all channels, and was intentionally set that way, according to interactions I've had with one of the VERY few Cox employees who had a clue what this even was.  If this is an intentional, permanent change, this will also be a deal-breaker for me as well.

en.wikipedia.org/.../Copy_Control_Information

New Contributor III

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17 Messages

Orange County CA had the DRM issue a few months ago and it was fixed after a few days.  If the DRM becomes a permanent thing, you probably have 3 options:

1.  Start renting your equipment from Cox

2. Revert to something older that will still work (we had a Win7 PC running media center with a Hauppauge 2650 that would allow us to watch/record even DRM channels)

3. Get your TV elsewhere

Between these frequent issues and the price increases, we found YoutubeTV (accessed by a PC browser or with a $25 Roku) to be a much better deal than anything available from Cox.   So far the 1.25TB data cap that Cox has on our continuing broadband service hasn't even been close to an issue with streaming tv.  Whatever you choose, good luck!

New Contributor II

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4 Messages

You've misunderstood the issue.  It's not that DRM prevents these devices from functioning, though the people with HDHomeRun cards may not realize that.  DRM is the whole point of the cable card in the first place, and these devices should work with that DRM in place.  There is no analog or non-DRM digital content anymore and hasn't been for several years, so older Hauppage cards won't get anything at all.

The root problem is that the Copy Flag is not set to Copy Freely, as it always has been in the past.  (At least for non-premium channels. I've never had any premium channels, so I can't say about those.)  See my link above to the Copy Flag info from Wikipedia.

New Contributor III

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17 Messages

I think you may be getting bogged down in semantics here. Users of the HDHomerun (of which I was one) would run a channel scan and receive a list of channels received, with some being flagged with a DRM identifier. Those flagged with the DRM flag would no longer work with their external DVR. Cox's change meant that most/all non local channels would now have this flag and subsequently no longer effectively be viewable. DRM in this case is a broad term that those in this group are using in the more specific case referring to the copy-xxx definition you're citing. So whatever change Cox is making is generating the DRM identifier, hence the use of that term in identifying the problem here.

On the issue of older Hauppauge products, the 2650 was one of the only cablecard units available and with Media Center was still able to receive and record these "DRM'd" channels, regardless of Cox's shenanigans with channel labels (at least it continued to work until we left Cox 2 months ago)

New Contributor II

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4 Messages

It is semantics, yes.  But given the dearth of people who have ever even heard of the copy flag, on the customer side or Cox's side, I feel like the precise terminology is important if the issue is going to get past Cox's customer service's response of "All of our channels have DRM and have for many years.  That's why you have a cable card - to decrypt the channels."  But decrypting channels isn't the problem, and hardly anyone at Cox will understand that.  (And many customers won't either.)  Throwing a term at them they've never heard of ("Copy Flag") might tip them off that they don't understand the issue like they thought they did and need to pass it off to someone who does know what the term means.  It's a tactic I've used many times with first-tier tech support who is missing the point.

BTW, the reason your Hauppauge 2650 worked is because it used a cable card and you were using the Media Center software it came with, which was certified that it honored the Copy Flag.  So it was able to record while maintaining the "copy once" DRM through to the recorded file.  If you had been trying to use a third-party app or tried to export content from that app, it would also not have worked for channels with the copy flag set.

Like I said, my TiVo continues to work fine for recording, just like your Hauppauge.  Its space-shifting features, though, where I can download video to watch on other devices, is completely disabled.  I'll miss that if this is indeed intended and permanent.

New Contributor III

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17 Messages

I can agree with everything you've said, although throwing additional terminology in may only make it harder for a customer to identify the problem they're having, especially if the only thing they see is 'DRM' next to the channels that they are now unable to access, and they're searching these forums for other 'DRM' problems.

The sad fact is that the days of being able to use a cablecard in order to lower the cost of accessing cable tv are likely nearing their end.  My setup had been working for over a decade, but finally switched to streaming to avoid these regular issues (as well as the cost/fee increases) and haven't looked back.

Former Moderator

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23 Messages

Due to evolving use of the Internet to view and transmit video programming, Cox must make network upgrades to ensure its programming remains secure. If you are finding that you are unable to view or record select channels please be advised of the following:

 

  • If you are using a PC-based CableCARD-enabled device from companies such as SiliconDust (e.g., HDHomeRun Prime), ATI (e.g. ATI – TV Wonder) or Ceton (e.g. infiniTV) you must use equipment and software that is DRM-compliant to view DRM-protected channels.

    If you wish to record DRM-protected channels, these devices require that Windows Media Center (WMC) must be used to support copy protection.  Some of these devices may require WMC to even view copy-protected channels.  Unfortunately, Microsoft announced in 2015 that WMC would no longer be supported beginning with Windows 10. 

    Please contact your device manufacturer if you have additional questions about compatible equipment or software configurations. 

 

  • If you are using a TiVo and are unable to view or make recordings please contact TiVo. 

 

After you have contacted the device manufacturer, if you are still having problems please let us know.

ChristopherC

New Contributor II

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6 Messages

I sent a complaint to the FCC describing how the Cox was falsely advertising the use of CableCards. Since then, they have officially updated the site with all of the new messages saying:

"Due to the evolving use of the Internet to view and transmit video programming, Cox must make network upgrades to ensure its programming remains secure. It may be necessary to contact the equipment provider for CableCARD-ready devices to upgrade your device.

Note: PC-based CableCARD devices, such as HDHomeRun Prime from Silicon Dust, TV Wonder from ATI, or InfiniTV from Ceton, require Windows Media Center to record and may be required to view copy-protected channels."

In the response, they go into more detail on how it's not Cox who causes the problems, indicating that it's the HdHomerun hardware at fault.

I'm starting to believe that Cox is closing the curtain on CableCards. Hopefully at some point in the future this will be fixed.

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