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Miffed_User

New Contributor

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Why have you deleted names of actors in movie descriptions? We use actors as a memory aid and as a decision criteria if we want to watch the movie.

Names of actors have been removed from movie descriptions.

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StephanieA

Former Moderator

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1.9K Messages

Miffed User,

I understand you have concerns about actors' descriptions in our titles. I want to help. Please confirm the model receiver you have. Also, to which title are you referring and what is the current description?

StephanieA
Forum Support Moderator

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KevinM2

Former Moderator

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1.5K Messages

Hi JamesDH, we cannot apologize enough for the ongoing issues you're having with the Contour 2 system. We understand the frustration and anger you must feel, and we want to help work with you to have this resolved as quickly as possible. To get started, would you mind forwarding this feedback to cox.help@cox.com? Any further assistance you can provide would be greatly appreciated. We genuinely want to help you, and we want you to enjoy the Contour 2 system without any further hassle. -Kevin M. Cox Support Forum Moderator

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nan_nan

New Contributor II

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5 Messages

Hi Stephanie:  I have been complaining about this for several weeks.  Some suggestions are to reset your cable box.  Of course that won't restore the actor's names.  It looks like someome in the programming dept.  is having a little inside joke on us.  but it isn't very funny.

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nan_nan

New Contributor II

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5 Messages

This has been going on for quite a while.  It has nothing to do with your computer.   Resetting anything won't restore the actor's names.  Whomever is setting up the programs is having a little joke.  It is most prevalent on TCM On Demand

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KevinM2

Former Moderator

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1.5K Messages

Hi Nan Nan, we truly apologize for the frustrations you're having with the On Demand. We are escalating this issue, and have forwarded this information over to the appropriate team to investigate further. -Kevin M. Cox Support Forum Moderator

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BrianM

Moderator

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891 Messages

Our ticket is now showing as resolved, it should now be showing the correct information.

Brian
Cox Support Forum Moderator

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