Sorry but no. My wife was watching The Good Fight (on demand) and in addition to an ad at the beginning, in the midst of it got four minutes of commercials. That's not "ad free" or a brief promotional. What we're getting on Cox is Paramount Essential, even though we' re paying for Premium through paramount.com.
I am also experiencing the same issue. I verified my log in, verified my premium level on contour application settings. I also verified by pausing the episode I was watching on Contour (with 4 minute commercial periods). I then switched over to my Roku box and unpaused the same episode, and did not have commercials the rest of the entire episode. Approx 40 minutes. There seems to be an issue, unless Cox is inserting ad content on their own.
I am having this same exact problem as are others on at least one other Cox forum thread. Apparently, it's not an uncommon problem between Cox and Paramount+.
For the record, no amount of logging out/logging in or log out/DVR resets/log in or DVR cache clearing makes a difference. The full 4-minute ad blocks are displayed on Cox devices but not on devices connected from the web.
I suspect that most, if not all, Paramount+ premium subscribers will have this same issue if they try to view shows on P+ over their Cox Contour 2 device.
Please Cox, try and view show on demand from a premium P+ account on a Contour 2 box and see the behavior for yourself.
I have sat on the phone on hold for the 1.5 hours needed to discuss with Paramount. They said immediately it was a problem with their app. I opened a trouble ticket for my Samsung app and for the Cox Contour app. However, I have discussed this with Cox and they just replied "Huh that sounds strange". You are not wrong that the Cox app is NOT working correctly for some (maybe all) as I have the same problem on the Contour Box.
As of 01/12/2022, I am still seeing 4 minute ads on EVERY show I watch!! This is BS, why pay premium price when you get the same service as $4.00??? Are yall planning on fixing this issue?
Hi @TiffanyROM
I know how important it is for you to see your favorite content via the Paramount + app. Are you only having that issue on the Contour App or is the issue happening while using the app on your smart TV as well?
I too get ads (4 minutes long) when accessing paramount + from contour. I do not get ads when I access straight on app on smart TV or web. So it’s definitely COX inserting the ads in the streaming or not permitting FFWD to skip the ads. One day when there is another provider in my area, I will consider other cable and ISP providers! That day can’t come soon enough!
On the remote hit contour, go to the gear icon, on the box you need to go to settings >>>>> privacy>>>> clear cookies and local storage. Then reboot the cable box and let us know if that helps.
Becky
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Hi Yme76, according to Paramount+ Support (help.paramountplus.com/.../Why-am-I-still-seeing-ads-when-streaming-video-on-demand-with-the-Commercial-Free-plan) the majority of Paramount+ shows are ad-free. However, select shows do have promotional interruptions (a brief break in programming to let you know about other Paramount+ shows), and live TV will include commercials. -Becky, Cox Support Forums Moderator
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TiffanyROM
New Contributor
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As of 01/12/2022, I am still seeing 4 minute ads on EVERY show I watch!! This is BS, why pay premium price when you get the same service as $4.00??? Are yall planning on fixing this issue?
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